NOC L1 Support Engineer, Technical Support Engineer, Fault Management, Alarm Monitoring

Minimum Preferably ITI Graduate or Diploma (Electronics, Computer Science, IT and related field)Theoretical and on-job field trainings on radio/core network elements Certified training for Fault Management Engineer (programme aligned to TEL/Q6500 released by Telecom Sector Skill Council)

Worked as Field engineer for minimum 2-3 years

The tasks a Fault Management Engineer is expected to perform include:Monitoring network from NOC location

Maintaining network uptime by ensuring that faults are effectively resolved within the shortest period of time

Directing and coordinating with the field team to carry out corrective/change activities on site in case field support is required

Undertaking fault rectification

Undertaking configuration changes, upgrades and node back-up activities

Knowledge of network topology like ring structure, daisy chain structure and their characteristics

Knowledge of service networks GSM Network, WCDMA network and service applications, characteristics and capabilities

Knowledge of service application implementation and integration processes with Access, Core, Transport and Service Networks

Familiarity with the functionality of BSC and BTS site equipment like BSC node, indoor and outdoor BTS, feeder cables (IF, RF cables), microwaves (TDM and IP based), optical fiber, etc.Well-versed with the functionality of Passive infrastructure equipment like DG set, PIU panel, Transformer, SMPS, Air Conditioner, battery bank, etc.Knowledge of transmission media - optical and microwave

Knowledge of IP based network - IP back-hauling and IP networking

Knowledge of functionality of Network Monitoring System

Familiarity with standard fault-finding (troubleshooting) techniques

Knowledge of alarm types, resolution and remedy SLAs and escalation matrix

Well-versed with implications for non-response to tickets within defined SLAs

Not applicable

Ability to work in high pressure

Manual dexterity and stability

Ability to work independently or with teams

Hardworking and persistent


Good communication skills


Analytical thinking and decision-making

Problem solving

Deductive reasoning

It is not a desk job

Work from home option is not available

Part-time work and contractual work may not be available

Local traveling maybe a part of this job role

May need to handle a team of Junior Engineers or Field Team

Working hours

Working hours are 9/10 hours everyday for 5/6 days a week. This may vary from company to company

Overtime is common

Shift system maybe applicable

Is the job suitable for a candidate with special needs?Maybe

This job is not considered hazardous or dangerous Health risks include dealing with fiber optic cables, sparks from fusion splicing, elevated and overhead work, shock hazard, etc.Occupational hazards include harm to corneal or retinal eye sight, infection or skin irritation, burn injuries, electric shocks, physical injuries, fatigue, etc.

For freshers - INR 20,000 to INR 30,000 per month

For candidates with 5 - 6 yearsexperience - INR 35,000 to INR 50,000 per month

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Network Managed Services in India

With the rapidly-growing subscriber base, managing infrastructure and networks is becoming increasingly difficult for the service providers. Therefore, many service providers have been outsourcing their infrastructure or network management operations completely or partially.

Managed Services are fast-emerging as an attractive proposition for many enterprises that do not want to dedicate human resources and capital toward acquiring and administering technology infrastructure.

Growth prospects

With increasing incidences of cyber-attacks, zero day attack, malicious malware, SYN flood, etc., India's managed security services market is forecast to witness a double-digit growth through 2019.

The ever-increasing capacity demands and continued cost pressure associated with convergence normally should drive further growth in the market for network managed services, and deliver benefits to CSPs and network equipment providers (NEPs) alike.

Employment prospects

The telecom sector has been growing aggressive at an average for 35 per cent a year for close to two decades. According to experts, India's telecom industry is expected to generate 40 lakh new jobs in the next five years, spurred by growing potential in rural markets and rising Internet penetration, say experts.

According to component manufacturer TE connectivity, the sector has been one of the largest employers in the last decade and would need around 2.75 lakh people by 2015. A large positive impact of these trends would be a surge in demand for Engineers.

Mobile and fixed telecommunication services

Telecom infrastructure providers

Electrical/Electronic manufacturing companies

Managed security service providers

Maximum number of job openings are available in Mumbai, Hyderabad, Chennai, Bangalore, Chandigarh, Delhi NCR, Gurgaon, Pune and other Metro cities.

Will be updated

Engineering colleges across India including IITs, NITs

Technical institutes across India

ITIs across India

Certificate courses offered by institutes like NIIT, APTECH, NIELIT