United States
Sector
Keyword
Administration Executive
Admin Assistant
Customer Care Executive
Administration Officer
Minimum - Bachelor?s Degree/ Diploma in any discipline
Certified training for Service Office Executive (programme aligned to ASC/ Q0901 released by Automotive Skills Development Council)
Up to 3 years for any qualification
Previous on-the-job training
The tasks a Service Office Executive is expected to perform include:
Co-ordinating between thefield service and plants
Co-ordinating with customers for taking service appointments
Knowledge of how to handle queries and complaints from clients/customers
Knowledge of how to review and prepare reports of products
Knowledge of how to support dealers in service up-gradation
Knowledge of how to co-ordinate with clients/customer for their service appointments
Knowledge of how to help clients/customers in suggesting suitable service packages as per their requirement
Good communication skills
Multitasking
Proactive
Team player
Polite
Calm and composed
Good decision-making ability
Customer-centric
Good planning and organizing skills
It is a desk job
May need to handle a team
Local travelling is not a part of this job role
Part-time work and contractual jobs are not available
Work from home option is not available
Working hours
Working is 7/8 hours a day for 6 days a week
Shift system is available
Is the job suitable for a candidate with special needs?Yes
This job is not considered hazardous or dangerous
For freshers -INR30,000 toINR35,000 per month
For candidates with 2-4 year of experience or more -INR40,000 toINR45,000 per month
(These figures are indicative and subject to change)
Market Size of the Automotive Sector in India
The cumulative Foreign Direct Investment (FDI) inflows into the Indian automobile industry during the period April 2000 ? August 2014 was recorded at US$ 10,119.68 million, as per data by Department of Industrial Policy and Promotion (DIPP). This industry accounts for 22 per cent of the country's manufacturing Gross Domestic Product (GDP).
Future Trends of the Automotive Sector in India
The future of the auto industry depends on the positive sentiments and the demand for vehicles in the market. The Indian auto sector will see a rise in demand which is expected to bring in major growth. An auto dealer survey by the firm UBS suggested that the Indian auto industry, riding on trends like the upcoming festival season and decline in fuel price, will observe a 12 per cent y-o-y growth in FY15. The Automobile Mission Plan for the period 2006?2016, designed by the government, is aimed at accelerating and sustaining growth in this sector.
Employment Scenario of the Automotive Sector
With a 6.7% contribution to India?s GDP, the automobile industry is one of the key manufacturing sectors in India. India is currently the sixth largest passenger car producer in the world with an annual turnover of around 55 billion USD in FY 2013 and employs around 18.5 million people (directly and indirectly). Direct employment includes personnel working with automobile OEMs and auto component manufacturers (about 30% to 40%). Indirect employment includes personnel working in enabling industries such as vehicle finance and insurance, vehicle repair, vehicle service stations, vehicle maintenance, vehicle and component dealers, drivers, cleaners, etc. (about 60to 70%). This means there will be an increase in job opportunities for Service Office Executives.
Authorised service centres of 4 wheeler companies
Authorised service centres of 2 wheeler companies
Cities across India
Will be updated
A GCS Group Venture
IL&FS Skills Development Corporation Ltd
University of Engineering & Management (UEM)
Will be updated
