United States
Sector
Keyword
Customer Relationship Manager
Customer Care Executives
Minimum ? Bachelor?s Degree or Diploma in any discipline
Certified training for Customer Relationship Manager (programme aligned to ASC/Q 1104 released by Automotive Skills Development Council)
Not applicable
The tasks a Customer Relationship Manager is expected to perform include: Assisting in sales support and expansion Undertaking certain activities himself to ensure customer satisfaction
Formulating and applying policies to maximize sales figures
Supervising the sales team to achieve maximum customer satisfaction
Efficient in enhancing customer experience at the dealership or showroom
Skilled in supervising and evaluating personnel performance
Familiarity with planning and organizing work to meet expected outcomes
Knowledge of techniques to effectively co-ordinate with colleagues
Knowledge of customer?s needs and wants to ensure total satisfaction
Knowledge of how to ensure repeat customers
Knowledge of how to maintain a healthy, safe and secure working environment
Knowledge of the latest market trends and technological advancements
Physically fit
On-the-job training is desirable for an ASDC certificate holder
Postgraduate Degree or Diploma in any discipline
Ability to work independently and also in a team
Hardworking and persistent
Result-oriented
Self-directed learner
Self-motivated
Ability to negotiate
Customer-centric
Good communication skills
It is a desk job
May need to handle a team of Customer Relationship Executives or Assistants
Local travelling is not a part of this job role
Part-time work and contractual jobs maybe available
Work from home option is not available
Working hours
Working is 9 hours every day for 6 days a week
Overtime is common
Being self-employed is also an option. In this case, the working hours and days will be flexible
Shift system may be applicable
Is the job suitable for a candidate with special needs?No
This job is not considered dangerous or hazardous
One may develop occupational hazards like body ache, mental stress and fatigue, etc.
Health risks include exposure to chemicals, vehicle parts, equipment, etc.
For candidate with 0-2 years? experience -INR8,000 toINR12,000 per month
For candidate with more than 5 years? experience -INR20,000 toINR40,000 per month
(These figures are indicative and subject to change)
India and CRM
Customer Relationship Management is a business strategy to select and manage the most valuable customer relationships. CRM requires a customer-centric business philosophy and culture to support effective marketing, sales, and service processes. CRM applications can enable effective customer relationship management, provided that an enterprise has the right leadership, strategy, and culture (CRMguru.com, 2001). Customers are the most valuable resource and the heart of the business. The ability to access information about the customers can determine how well you understand and use this resource in the business goals and strategies. Business strategy is about proper application of information to use the resources in the most efficient and economical manner. The process of using and developing strategies based on customer information is called Customer Relationship Management.
Customer Relationship Management is a customer-focused business strategy designed to optimize revenue, profitability, and customer loyalty. By implementing a CRM strategy, an organization can improve the business processes and technology solutions around selling, marketing and servicing functions across all customer touch-points (for example: web, e-mail, phone, fax and in-person). Customer relationship management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system. This means there will be an increase in job opportunities for Customer Relationship Managers.
Self-owned dealership or business
Car dealerships across the country
Car service stations
Used car dealerships
Cities across India
Will be updated
Dhruva College of Management
MAEER's MIT School Business
Rajagiri Centre for Business Studies (A CMI Institution)
Karunya Nagar, Coimbatore, Tamil Nadu,
Fortune Institute of International Business
Symbiosis Centre for Information Technology (SCIT)
