United States
Sector
Keyword
Automotive Regional Manager - Customer Care
After Sales Service Manager
Minimum? B.E. or B. Tech in any discipline or Bachelor?s Degree in Advertising or Marketing or Bachelor?s Degree in any discipline
Certified training for Regional Manager- Customer Care (programme aligned to ASC/Q 0607 released by Automotive Skills Development Council)
Relevant experience of 5-10 years in service marketing for graduates or postgraduates
On-the-job training is desirable for ASDC Regional Manager-Customer Care Level 6 certificate holders
The tasks a Regional Manager - Customer Care is expected to perform include: Co-ordinating, managing and developing key accounts within the region Maintaining and ensuring customer satisfaction
Driving business growth and achieving sales targets
Skilled in supervising and monitoring the service support at the channel partners
Familiar with managing customer relationships and quality services
Efficiency in supervising spare parts operations
Efficiency in ensuring proper implementation of services framework
Proficiency in planning and organizing work to meet expected outcomes
Adept at maintaining a healthy, safe and secure working environment
Ability to stay abreast with the latest technological advancements
Physically fit
Postgraduate Degree or Diploma in Business Administration with a specialization in Marketing or Advertising
Ability to work independently
Hardworking and persistent
Result-oriented
Self-directed learner
Self-motivated
Team player
Good communication skills
Sense of time management
Problem solvingskills
Customer sensitivity
Persuasive
It is not a desk job
May require supervising Customer Care Personnel or Assistants
May entail certain amount of local travel
Part-time jobs maybe available
Work from home option is not available
Working hours
Working is 9 hours every day for 6 days a week
Overtime is common
Being self-employed is also an option. In this case, the working hours and days will be flexible
Shift system maybe applicable
Is the job suitable for a candidate with special needs?No
One may develop occupational hazards like constant contact with machine parts, tools, equipment, car components, etc.
Health risks include physical and mental strain, exposure to extreme temperatures, gases, chemicals, odours, etc.
For freshers ?INR15,000 toINR24,000 per month
For candidates with experience ?INR26,000 toINR37,000 per month
(These figures are indicative and subject to change)
The Growth Estimates of the Automotive Sector in India
The automobile industry is one of India?s most vibrant and growing industries. This industry accounts for 22 per cent of the country's manufacturing Gross Domestic Product (GDP). The auto sector is one of the biggest job creators, both directly and indirectly. It is estimated that every job created in an auto company leads to three to five indirect ancillary jobs.
India's domestic market and its growth potential have been a big attraction for many global automakers. India is presently the world's third largest exporter of two-wheelers after China and Japan.
According to a report by Standard Chartered Bank, India is likely to overtake Thailand in global auto-export market share by the year 2020.
The next few years are projected to show solid but cautious growth due to improved affordability, rising incomes and untapped markets.
With the government?s backing, and trends in the international scenario such as the decline in prices of natural rubber, the Indian automobile industry is slated to witness some major growth. This means there will be a huge demand for Regional Manager-Customer Care.
Self-employed
Automobile dealerships
Company-owned automobile dealerships
Auto components dealerships
Cities across India
Will be updated
Business schools or colleges across India
MBA schools or colleges across India
Graduation and postgraduate institutes across India
