Automotive Regional Manager - Customer Care

After Sales Service Manager

Minimum? B.E. or B. Tech in any discipline or Bachelor?s Degree in Advertising or Marketing or Bachelor?s Degree in any discipline

Certified training for Regional Manager- Customer Care (programme aligned to ASC/Q 0607 released by Automotive Skills Development Council)

Relevant experience of 5-10 years in service marketing for graduates or postgraduates

On-the-job training is desirable for ASDC Regional Manager-Customer Care Level 6 certificate holders

The tasks a Regional Manager - Customer Care is expected to perform include: Co-ordinating, managing and developing key accounts within the region Maintaining and ensuring customer satisfaction

Driving business growth and achieving sales targets

Skilled in supervising and monitoring the service support at the channel partners

Familiar with managing customer relationships and quality services

Efficiency in supervising spare parts operations

Efficiency in ensuring proper implementation of services framework

Proficiency in planning and organizing work to meet expected outcomes

Adept at maintaining a healthy, safe and secure working environment

Ability to stay abreast with the latest technological advancements

Physically fit

Postgraduate Degree or Diploma in Business Administration with a specialization in Marketing or Advertising

Ability to work independently

Hardworking and persistent


Self-directed learner


Team player

Good communication skills

Sense of time management

Problem solvingskills

Customer sensitivity


It is not a desk job

May require supervising Customer Care Personnel or Assistants

May entail certain amount of local travel

Part-time jobs maybe available

Work from home option is not available

Working hours

Working is 9 hours every day for 6 days a week

Overtime is common

Being self-employed is also an option. In this case, the working hours and days will be flexible

Shift system maybe applicable

Is the job suitable for a candidate with special needs?No

One may develop occupational hazards like constant contact with machine parts, tools, equipment, car components, etc.

Health risks include physical and mental strain, exposure to extreme temperatures, gases, chemicals, odours, etc.

For freshers ?INR15,000 toINR24,000 per month

For candidates with experience ?INR26,000 toINR37,000 per month

(These figures are indicative and subject to change)

The Growth Estimates of the Automotive Sector in India

The automobile industry is one of India?s most vibrant and growing industries. This industry accounts for 22 per cent of the country's manufacturing Gross Domestic Product (GDP). The auto sector is one of the biggest job creators, both directly and indirectly. It is estimated that every job created in an auto company leads to three to five indirect ancillary jobs.

India's domestic market and its growth potential have been a big attraction for many global automakers. India is presently the world's third largest exporter of two-wheelers after China and Japan.

According to a report by Standard Chartered Bank, India is likely to overtake Thailand in global auto-export market share by the year 2020.

The next few years are projected to show solid but cautious growth due to improved affordability, rising incomes and untapped markets.

With the government?s backing, and trends in the international scenario such as the decline in prices of natural rubber, the Indian automobile industry is slated to witness some major growth. This means there will be a huge demand for Regional Manager-Customer Care.


Automobile dealerships

Company-owned automobile dealerships

Auto components dealerships

Cities across India

Will be updated

Business schools or colleges across India

MBA schools or colleges across India

Graduation and postgraduate institutes across India