Customer Service Associate, Customer Service Representative, Customer Care Executive,

Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer,

Support Consultant

Minimum Preferably 12th standard passed

Certified training for Technical Support Executive-Voice (programme aligned to SSC/ Q 7202 released by IT-ITe


0-2 years of work experience/internship in a related area

The tasks an Technical Support Executive-Voice is expected to perform include:

Managing and resolving customer queries and issues over telephonic calls, web-chat or email

Knowledge about relevant standards, policies, procedures and guidelines that apply when dealing with basic IT service requests/incidents

Good knowledge about relevant product reference guides or support materials to help resolve problems

Well versed with the range of common problems and how to resolve them

Familiar with techniques used to test potential solutions remotely with customers

Certifications in Change Management, Communication Techniques



Knowledge of various technologies

Knowledge about IT initiatives

Effective communication skills

Self-direct daily activities

It is a desk job

Work from home option is not available

Part-time work and contractual jobs are available in some cities

Local travelling is not part of this job role

Need not handle a team Working hours

IT & ITES companies usually work for 5/6 days a week and 8/9 hours everyday. This may vary from company to company

Shift system maybe available

Is the job suitable for a candidate with special needs?Maybe

This job is considered mildly hazardous or dangerous Occupational hazards include weight gain, headaches, body aches, eye strain, loss of concentration, loss of sleep and appetite, fatigue, weepy bouts etc.Health risks include exposure to demanding and strenuous routine, repetitive tasks, working in closed, dark, oppressive environments etc.

For freshers INR 8,000 to INR 9,000 per month

For candidates with 1/2 yearsexperience - INR15,000 to INR20,000 per month

For candidates with over 2 yearsexperience INR 25,000 to INR 32,000 per month

(These figures are indicative and subject to change)

Growth in Software Products of IT Sector in India

Software products form the fastest growing segment of the global IT industry, with the software spends forecast to grow from USD 294 billion in FY 2008 to USD 537 billion in 2015. Over the same period, the addressable market for Indian software product businesses is estimated to reach USD 290 to 315 billion. The next decade will play a crucial role in bringing about disruptive growth for the Indian Software Products segment, and the annual revenue aggregate of this segment is forecast to grow from USD 1.4 billion in FY2008 to USD 9.5 to 12 billion by FY2015. Over the past 3 years, the annual revenue aggregate of Indian software product businesses has grown at a CAGR of 44%.

The growth is likely to be in the areas of Business Intelligence (BI), Enterprise Resource Management (ERM), storage, security, BFSI, telecom, healthcare, retail, search engine marketing, mobile applications, social networking, and online gaming.

In the IT Exports segment, a large portion of the workforce is currently engineers and MCAs over 80%. The proportion of graduates of science and other streams engaged in software development is expected to show significant increase from about 5% to 10% currently to about 15% to 20%.

Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022.

Maximum number of job openings are available in IT & ITES companies across Tier 1 and Tier 2 cities.

Not applicable

NIIT Imperia all across India

Avalon Academy all across India

Luxury Connect Business School, Chattarpur, Delhi, 402, Avalon Apartments, MG Road, Chattarpur, Delhi, Delhi, India- 110030, Kompass Aviation, A-1/28, 3rd Floor, Main Nazafgarh Road,, Janakpuri, Delhi, Delhi, India- 110058, Pinnacle Career Zone, Kolkata, 50 A Raja Sc Mullick Road,Near Sulekha Bridge, Kolkata, West Bengal, India- 700032, 033-40046600, 24130050,