Customer Service Associate, Customer Service Representative, Customer Care Executive,
Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer,
Minimum Preferably 12th standard passed
Certified training for Technical Support Executive-Voice (programme aligned to SSC/ Q 7202 released by IT-ITe
0-2 years of work experience/internship in a related area
The tasks an Technical Support Executive-Voice is expected to perform include:
Managing and resolving customer queries and issues over telephonic calls, web-chat or email
Knowledge about relevant standards, policies, procedures and guidelines that apply when dealing with basic IT service requests/incidents
Good knowledge about relevant product reference guides or support materials to help resolve problems
Well versed with the range of common problems and how to resolve them
Familiar with techniques used to test potential solutions remotely with customers
Certifications in Change Management, Communication Techniques
Knowledge of various technologies
Knowledge about IT initiatives
Effective communication skills
Self-direct daily activities
It is a desk job
Work from home option is not available
Part-time work and contractual jobs are available in some cities
Local travelling is not part of this job role
Need not handle a team Working hours
IT & ITES companies usually work for 5/6 days a week and 8/9 hours everyday. This may vary from company to company
Shift system maybe available
Is the job suitable for a candidate with special needs?Maybe
This job is considered mildly hazardous or dangerous Occupational hazards include weight gain, headaches, body aches, eye strain, loss of concentration, loss of sleep and appetite, fatigue, weepy bouts etc.Health risks include exposure to demanding and strenuous routine, repetitive tasks, working in closed, dark, oppressive environments etc.
For freshers INR 8,000 to INR 9,000 per month
For candidates with 1/2 yearsexperience - INR15,000 to INR20,000 per month
For candidates with over 2 yearsexperience INR 25,000 to INR 32,000 per month
(These figures are indicative and subject to change)
Growth in Software Products of IT Sector in India
Software products form the fastest growing segment of the global IT industry, with the software spends forecast to grow from USD 294 billion in FY 2008 to USD 537 billion in 2015. Over the same period, the addressable market for Indian software product businesses is estimated to reach USD 290 to 315 billion. The next decade will play a crucial role in bringing about disruptive growth for the Indian Software Products segment, and the annual revenue aggregate of this segment is forecast to grow from USD 1.4 billion in FY2008 to USD 9.5 to 12 billion by FY2015. Over the past 3 years, the annual revenue aggregate of Indian software product businesses has grown at a CAGR of 44%.
The growth is likely to be in the areas of Business Intelligence (BI), Enterprise Resource Management (ERM), storage, security, BFSI, telecom, healthcare, retail, search engine marketing, mobile applications, social networking, and online gaming.
In the IT Exports segment, a large portion of the workforce is currently engineers and MCAs over 80%. The proportion of graduates of science and other streams engaged in software development is expected to show significant increase from about 5% to 10% currently to about 15% to 20%.
Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022.
Maximum number of job openings are available in IT & ITES companies across Tier 1 and Tier 2 cities.
NIIT Imperia all across India
Avalon Academy all across India
Luxury Connect Business School, Chattarpur, Delhi, 402, Avalon Apartments, MG Road, Chattarpur, Delhi, Delhi, India- 110030, www.lcbs.edu.in Kompass Aviation, A-1/28, 3rd Floor, Main Nazafgarh Road,, Janakpuri, Delhi, Delhi, India- 110058, www.kompassaviation.com/index.htm Pinnacle Career Zone, Kolkata, 50 A Raja Sc Mullick Road,Near Sulekha Bridge, Kolkata, West Bengal, India- 700032, 033-40046600, 24130050, www.pczindia.com