Sector
Telecom
Keyword

Call Centre, Customer Service Representative, Showroom Executive, Customer Relationship Officer,Customer Service Executive, Repair Centre Executive

Minimum - Preferably 10+2 or equivalent

Certified training for Customer Care Executive (Repair Centre) (programme aligned to TEL/Q2200 released by Telecom Sector Skill Council)

0-1 year of work experience

The tasks a Customer Care Executive (Repair Centre) is expected to perform include: Providing customer service

Interacting with walk-in customers

Handling customers, following-up and resolving customer queries, requests and complaints

Managing queries/complaints of the customers in a timely manner

Adept with the process of store management

Knowledge of basic working of computer and MS Excel

Well-versed with various operating systems on handsets

Knowledge of complete range of products and accessories provided by the organization

Well-versed with various hardware and software issues

Knowledge of various tests like litmus test, physical damage check, battery test, etc.

Training in computer fundamentals and basic communication skills are expected at entry level

Effective communication skills

Patient

Problem solving skills

Clear diction

Self-motivated

Proficiency in regional languages

Customer-centric

Team player

Ability to handle work pressure

Pleasant personality

It is a desk job

Work from home option is not available

Part-time work and contractual jobs maybe available

Travelling is not a part of the job

Need not handle a team

Working hours

Working hours are 8/9 hours everyday for 5/6 days a week. This may vary from company to company

Shift system is available Is the job suitable for a candidate with special needs?Yes

This job is not considered to be hazardous or dangerous

Occupational hazards may include mental stress, musculoskeletal disorders, etc.

For freshers - INR 17,000 to INR 20,000 per month

For candidates with 2-3 years of experience or more - INR 30,000 to INR 35,000 per month

(These figures are indicative and subject to change)

Future Trends in ITeS/BPO Sector in India

Sustained technology spending globally, and increasing GDP growth and spending in India are expected to be primary drivers of growth. A shift would occur in terms of customer expectations, led by innovation, end-to-end offerings, risk management, and compliance. It is expected that the ?outsource ablemarket would expand from the current US $ 500 billion to about US $ 1.5 to 1.6 trillion by 2020.

Sustained GDP growth, increasing public sector spends, and adoption of IT by industry would drive the domestic component of the market. Given these factors, it is expected that the Indian IT and ITeS Industry would record about US $ 220 billion in exports and US $ 60 billion domestically by 2022. This growth can be much more with markets opening up further and supported by large investments in innovation, skill building, IP creation, and development of IT infrastructure in Tier-2 and Tier-3 cities.

Based on the trends witnessed in productivity and the likely growth potential of the IT and ITeS Industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022. A large portion of this employment is expected to occur in the ITeS (BPO/KPO) exports sector, followed by IT exports and then in the domestic market.

Service centres of various mobile companies across India

Towns and cities across India

Will be updated

Teleman Institute of Wireless Technologies Pvt. Ltd., 301, Surya Sadan, Ram Mathuri Road, Naupada, Thane 400602, http://www.teleman.in /

Nalanda Institute for Computer & Vocational Training, 101-302, Juhi Plaza, 128 Kanchan Bagh Road, near Geeta Bhawan, Indore- 452001, http://www.nicvt.org /

Pathbreakers Services Pvt. Ltd., 304, Eros Building, 56, Nehru Place, New Delhi -110019,http://www.pathbreakers.in /

Skylark Infowaves Pvt. Ltd., 404 & 405, 4th floor, Maitrivihar complex, Opp Bank of India, Ameerpet, Hyderabad - 500016, http://www.skylarkcorp.com /

Orion Edutech, Orion House, 28 Chinarpark, 1st floor, Rajarhat Road, Kolkata 700157,http://www.orionedutech.com /

ASMACS, 411, Sai Chamber, 4th floor, Opp. Railway Station, Santacruz (E), Mumbai 400055,http://www.asmacsgroup.net /