United States
Sector
Keyword
Sales Representative
Retail Sales Consultant
Sales Assistant
Sales Executive
Sales Officer
Minimum Preferably 12th standard pass Certified training for Sales Associate (programme aligned to RAS / Q0104 released by Retailers Association?s Skill Council of India)
Freshers (mostly training is on the job)Preferably 0-2 yearswork experience
The tasks a Sales Associate is expected to perform include: Providing personalized sales & post sales service support Maximizing sales through exceptional customer service
Conducting demonstrations of the products to the customers Explaining product?s features and benefits in a simple, effective and logical sequence
Helping customers to choose the appropriate product that matches their requirements
Identifying the right opportunities to tell the customer about additional products and in a way that promotes sales and goodwill of the organization
Identifying and taking the most effective actions for converting promotional sales into regular future sales
Making recommendations to the client in a confident, polite and persuasive manner without pressurising them
Informing the customer about applicable warranty, replacement/repair and annual maintenance costs (if applicable)Assisting and helping the customer through the complete processes of sales Planning and organizing the delivery of the product purchased
Recording the client information accurately and storing it appropriately in the company?s system
Maintaining client?s information confidential
Creating and maintaining a rapport with the clients, both new and existing
Taking regular feedback regarding the product and customer services from the existing customers
Solving customer service problems
Knowledge of how to determine the credit worthiness of a customer
Knowledge of various relevant technique and tools of selling
Knowledge of approved procedures and techniques for protecting personal safety when security risks arise
Detailed knowledge of various techniques for speaking and behaving in a calm way when dealing with emergencies and accidents
Detailed knowledge of various emergency response techniques
Knowledge of how to behave during an emergency
Knowledge of selling and promoting products
Detailed knowledge of the various features and benefits of the products
Knowledge of annual maintenance costs
Detailed knowledge of various techniques to close a sale
Knowledge of specialist products and its features
Knowledge of the competitor?s products in comparison to yours while highlighting your products
Up to date knowledge of the products
Detailed knowledge of how to promote products
Understanding of current market trends, seasonal trends, new brands, etc.
Ability to identify defects with systems and procedures
Knowledge of CRM software to collect customer feedback
Knowledge of how to identify the customer?s requirements
MS Word, Excel and Outlook
Quick ?Books CRM software to capture customer feedback and draw analysis
Fluency in Hindi/English and a local dialect
High on energy and motivation to perform
Good communication skills
Polite approach
Problem solving skills
Presence of mind
Alertness of mind
Accuracy in work
Eye for details
Multitasking ability
Time management skills
Effective teamwork
Maintaining relations
Meticulous
Decision-making
Planning and organizing skills
Customer-centric approach
Analytical thinking
It is a retail floor job
Need not handle a team
Does not require travelling
Part-time work and contractual jobs are available
Work from home option is not available
Working hours
Working 7 days a week with flexible working hours
Shift system available
Is the job suitable for a candidate with special needs?No
One may develop occupational hazard like body ache, fatigue, lethargy, etc., if not taken care of.
For a fresher - 15,000 - 20,000 per month
For candidates with over 2 yearsexperience - 25,000 - 30,000 per month
(These figures are indicative and subject to change)
Growth estimates and latest trends of retail sector in India
According to Global Retail Development Index 2014, Indian retail industry ranks 20th among the top 30 developing countries of the world. Indian retail market is expected to reach USD 1.3 trillion mark by 2020.
The Indian retail industry in the single brand segment that has received FDI equity inflows to the tune of US$ 159.17 million in the period April 2000?September 2014, according to the Department of Industrial Policies and Promotion (DIPP).
Increasing urbanization, rising aspiration, complimentary demographics, improvement in the standard of living, etc. are giving rise to the willingness and purchasing power to the Indian population.
There are various national and multinational companies that are investing on a large scale in the Indian retail sector.
All sorts of retail markets
Malls
Departmental stores
General stores
Supermarkets
Speciality stores
Fresh food stores
Quick service food stores
etail shops, etc.
Cities across India
