Sector
IT-ITES
Keyword

Operations Engineer

Associate Operations Engineer

Minimum 12th pass

Certified training for Associate Operations Engineer (programme aligned to SSC/Q 5101 released by IT - ITe

S SSC NASSCOM)

Minimum work experience/internship of 0 - 2 years in related area

The tasks an Associate Operations Engineer is expected to perform include:

Developing plans to meet project objectives and scope

Obtaining timely approval of plans

Assisting customers on all product/service related queries

Receiving calls and logging in complaints from customers

Providing technical and development support for products/solutions via email, chat, etc.

Co-ordinating the deployment of software products/applications

Establishing and reviewing project objectives/scope

Creating progress reports as defined in plans

Identifying any problems with project progress and taking appropriate corrective measures

Knowledge of query management tools, used to record and categorise queries

Familiar with relevant standards, policies, procedures and guidelines

Abreast with the latest practices in customer service

Skilled in establishing project objectives and scope

Efficient in identifying project requirements and resources

Efficient in creating progress reports as defined in plans

Proficient in identifying problems with project processes

Master's Degree in Science/Computers/Technology Training programs in customer orientation, dealing with difficult customers, etc.

Good communication skills

Good rapport building skills

Good analytical skills

Ability to work independently

Result-oriented

It is a desk job

Work from home option is not available

Part-time work and contractual jobs are not available

Local travelling is not part of this job role

Need not supervise a team

Working hours

Companies usually work for 5 days a week and 8 to 9 hours everyday. This may vary from company to company

Overtime maybe required

Shift working may predominantly not be available

Is the job suitable for a candidate with special needs?Yes

This job is not considered hazardous or dangerous One may develop occupational hazards like poor eyesight, lethargy, joint pain, stress, obesity, etc. if not taken care of

For fresher ?INR16,000 toINR27,000 per month

For candidates with experience ?INR25,000 toINR43,000 per month

(These figures are indicative and subject to change)

Growth Estimates of IT Industry in India

According to ?Human Resource and Skill Requirements in the IT and ITES Industry Sector (2022)report, the IT service spending is expected to increase to US $ 1.5 to 1.7 trillion till 2022. Out of this the global market research and analytics segment is expected to worth US $ 60 billion with an outsource component of US $ 25 to 30 billion. It is expected that the share of IT and ITES would change from about 75% and 25% respectively to about 60% and 40% respectively, indicating an increasing share for the ITES (BPO/KPO) segment. Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would employ about 7.5 million persons directly by 2022.

New projects that are being undertaken across the country spell a projected growth of up to US$ 1.1 trillion in spending on engineering services by 2020. Such growth in the engineering and related sectors presents huge employment opportunities for Operations Engineers or Systems Engineers across the country.

Companies working in IT and IT-enabled services - click onhttp://www.nasscom.in/

Maximum numbers of job openings are available incities across India