Receptionist Office Assistant

Front Desk Officer

Minimum ? 12th

Certified training for Showroom Hostess/Host (programme aligned to ASC/Q 1103 released by Automotive Skills Development Council)

Not Applicable

The tasks a Showroom Hostess/Host is expected to perform include:

Co-ordinating the front office desk

Greeting customers appropriately

Handling customer queries and resolving them

Maintaining a complete database of the customers? contact information

Introducing customers to the Sales Officer

Providing basic information of vehicles available

Taking feedback from customers

Proficiency in Ms Office and Ms Excel

Ability to handle and resolve customer queries

Basic knowledge of the technical aspects of all vehicles at the dealership

Familiarity with the complete business cycle of sales

Skill to maintain the complete database of customer contacts and feedback

On-the-job training for:ASDC Showroom Hostess/Host certificate holder

Graduate degree/diploma in any discipline

Good communication and interpersonal skills

Pleasing personality


Good listener

Customer-centric attitude

It is a desk job

Need not handle a team

Local travelling is not a part of this job role

Part-time work and contractual jobs are available in some cities

Work from home option is not available

Working hours

Working is 9 hours everyday for 6 days a week

Shift system may or may not be involved in this profile

Is the job suitable for a candidate with special needs?Yes

This job is not considered dangerous or hazardous.

One may develop occupational hazards like neck and back pain, eye strain etc.

For freshers ?INR6,500 per month toINR10,000 per month

(These figures are indicative and subject to change)

Growth Estimates of Automotive Industry in India

The Indian automobile industry, the sixth largest automobile producer in the world, is one of the potential future markets in the world. The Indian automobile market has grown from a seller dominated market in the 1980?s to a consumer dominated market today. The auto industry of India has grown substantially and is further expected to grow at a CAGR of more than 10% over a period of the next 7 years. Indian automobile industry is well positioned in terms of demography and geography as it can service both domestic demands as well as cater to the increasing demand in export markets. This rise of the automotive industry can be attributed to various factors like growing economy, rising prosperity, increasing disposable income among consumers, easily accessible finance options, and an increase in the working population of the country.1

The Showroom Hostess/Host is a vital part of the office administration of all types of companies involved in automotive industry and many more industries. As 2015 is looking at many new launches and additional sales of more vehicles, office work will increase therefore increasing the demand for this profile.

Service repair garages Motor vehicle parts and dealers Mechanical assembly plant Transport and rental companies Big organizations that maintain their own vehicles

Cities across India