United States
Sector
Keyword
Customer Service Associate
Customer Service Representative
Customer Care Executive
Customer Service Advisor, Helpdesk Coordinator
Customer Support Representative
Support Engineer
Support Consultant
Minimum 12th
Certified training for Technical Support Executive-Non Voice (programme aligned to SSC/ Q 7201 released by IT-ITe
SSSCNASSCOM)
0-2 years of work experience/internship in a related area
The tasks an Technical Support Executive-Non Voice is expected to perform include: Solving queries and customer cases over web-chat or email
Knowledge about relevant standards, policies, procedures and guidelines that apply when dealing with basic IT service requests/incidents
Good knowledge about relevant product reference guides or support materials to help resolve problems
Well-versed with the range of common problems and how to resolve them
Familiarity with techniques used to test potential solutions remotely with customers
Training programs in customer orientation, virtual communication, dealing with difficult customers etc.
Result oriented
Logical thinking
Interpersonal skills
Ensure prioritization
Effective communication skills
Ability to work independently
It is a desk job
Need not handle a team
Local travelling is not a part of this job role
Part-time work and contractual jobs are available in some cities
Work from home option maybe available
Working hours
IT & ITES companies usually work for 5/6 days a week and 8/9 hours everyday. This may vary from company to company Multinational companies work for 5 days a week
Shift system maybe available Is the job suitable for a candidate with special needs?Maybe
This job is considered mildly hazardous or dangerous
One may develop occupational hazards like weight gain, headaches, body aches, eye strain, loss of concentration, loss of sleep and appetite, fatigue, weepy bouts etc.
Health risks include exposure to demanding and strenuous routines, repetitive tasks, working in closed, dark, oppressive environments etc.
For freshers INR 8,000 to INR 9,000 per month
For candidates with 1/2 yearsexperience - INR 15,000 to INR 20,000 per month
For candidates with over 2 yearsexperience INR 25,000 to INR 32,000 per month
(These figures are indicative and subject to change)
Growth in Software Products of IT Sector in IndiaSoftware products form the fastest growing segment of the global IT industry, with the software spends forecast to grow from USD 294 billion in FY 2008 to USD 537 billion in 2015. Over the same period, the addressable market for Indian software product businesses is estimated to reach USD 290 to 315 billion. The next decade will play a crucial role in bringing about disruptive growth for the Indian Software Products segment, and the annual revenue aggregate of this segment is forecast to grow from USD 1.4 billion in FY2008 to USD 9.5 to 12 billion by FY2015. Over the past 3 years, the annual revenue aggregate of Indian software product businesses has grown at a CAGR of 44%. The growth is likely to be in the areas of Business Intelligence (BI), Enterprise Resource Management (ERM), Storage, Security, BFSI, telecom, healthcare, Retail, search engine marketing, mobile applications, social networking, and online gaming.In the IT Exports segment, a large portion of the workforce is currently engineers and MCAs over 80%. The proportion of graduates of science and other streams engaged in software development is expected to show significant increase from about 5% to 10% currently to about 15% to 20%.Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022.
Tier 1 & tier 2 cities across India
Not applicable
NIIT Imperia all across India
Avalon Academy all across India
Luxury Connect Business School, Delhi
Kompass Aviation, Delhi
Pinnacle Career Zone, Kolkata
