Customer Service Associate

Customer Service Representative

Customer Care Executive

Customer Service Advisor, Helpdesk Coordinator

Customer Support Representative

Support Engineer

Support Consultant

Minimum 12th

Certified training for Technical Support Executive-Non Voice (programme aligned to SSC/ Q 7201 released by IT-ITe


0-2 years of work experience/internship in a related area

The tasks an Technical Support Executive-Non Voice is expected to perform include: Solving queries and customer cases over web-chat or email

Knowledge about relevant standards, policies, procedures and guidelines that apply when dealing with basic IT service requests/incidents

Good knowledge about relevant product reference guides or support materials to help resolve problems

Well-versed with the range of common problems and how to resolve them

Familiarity with techniques used to test potential solutions remotely with customers

Training programs in customer orientation, virtual communication, dealing with difficult customers etc.

Result oriented

Logical thinking

Interpersonal skills

Ensure prioritization

Effective communication skills

Ability to work independently

It is a desk job

Need not handle a team

Local travelling is not a part of this job role

Part-time work and contractual jobs are available in some cities

Work from home option maybe available

Working hours

IT & ITES companies usually work for 5/6 days a week and 8/9 hours everyday. This may vary from company to company Multinational companies work for 5 days a week

Shift system maybe available Is the job suitable for a candidate with special needs?Maybe

This job is considered mildly hazardous or dangerous

One may develop occupational hazards like weight gain, headaches, body aches, eye strain, loss of concentration, loss of sleep and appetite, fatigue, weepy bouts etc.

Health risks include exposure to demanding and strenuous routines, repetitive tasks, working in closed, dark, oppressive environments etc.

For freshers INR 8,000 to INR 9,000 per month

For candidates with 1/2 yearsexperience - INR 15,000 to INR 20,000 per month

For candidates with over 2 yearsexperience INR 25,000 to INR 32,000 per month

(These figures are indicative and subject to change)

Growth in Software Products of IT Sector in IndiaSoftware products form the fastest growing segment of the global IT industry, with the software spends forecast to grow from USD 294 billion in FY 2008 to USD 537 billion in 2015. Over the same period, the addressable market for Indian software product businesses is estimated to reach USD 290 to 315 billion. The next decade will play a crucial role in bringing about disruptive growth for the Indian Software Products segment, and the annual revenue aggregate of this segment is forecast to grow from USD 1.4 billion in FY2008 to USD 9.5 to 12 billion by FY2015. Over the past 3 years, the annual revenue aggregate of Indian software product businesses has grown at a CAGR of 44%. The growth is likely to be in the areas of Business Intelligence (BI), Enterprise Resource Management (ERM), Storage, Security, BFSI, telecom, healthcare, Retail, search engine marketing, mobile applications, social networking, and online gaming.In the IT Exports segment, a large portion of the workforce is currently engineers and MCAs over 80%. The proportion of graduates of science and other streams engaged in software development is expected to show significant increase from about 5% to 10% currently to about 15% to 20%.Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022.

Tier 1 & tier 2 cities across India

Not applicable

NIIT Imperia all across India

Avalon Academy all across India

Luxury Connect Business School, Delhi

Kompass Aviation, Delhi

Pinnacle Career Zone, Kolkata