Salary LevelBelow Average
|Title||Job Zone Two: Some Preparation Needed|
|Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Education||These occupations usually require a high school diploma.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to 6.0)|
- Majority (67.15) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (15.96) percent of respondents had :Bachelor's Degree
- Some (6.43) percent of respondents had :Some College Courses
Interest Code : ESC
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity-The ability to speak clearly so others can understand you.
- Speech Recognition-The ability to identify and understand the speech of another person.
- Written Expression-The ability to communicate information and ideas in writing so others will understand.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
- Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity-Job requires being honest and ethical.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Concern for Others-Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Top 3 Values
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking-Talking to others to convey information effectively.
- Service Orientation-Actively looking for ways to help people.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Persuasion-Persuading others to change their minds or behavior.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Solicit sales of new or additional services or products.
- Order tests that could determine the causes of product malfunctions.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.
- Telephone-Mostly you have telephone conversations in this job
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Electronic Mail-Mostly you use electronic mail in this job
- Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
- Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
- Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
- Importance of Repeating Same Tasks-Repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
- Spend Time Sitting-Mostly this job requires sitting
- Network conferencing software e.g. Active Data Online WebChat
- Document management software e.g. Adobe Systems Adobe Acrobat
- Graphics or photo imaging software e.g. Adobe Systems Adobe Flash
- Human resources software e.g. ADP Workforce Now
- Operating system software e.g. Apple macOS
- Customer relationship management CRM software e.g. Applied Systems Vision
- Data base user interface and query software e.g. AS/400 Database
- Electronic mail software e.g. Astute Solutions PowerCenter
- Customer relationship management CRM software e.g. Austin Logistics CallSelect
- Access software e.g. Citrix
- Autodialers e.g.Autodialing systems
- Automatic call distributor ACD e.g.Automatic call distribution ACD system
- Standalone telephone caller identification e.g.Calling line identification equipment
- Cash registers
- Desktop computers
- Standalone telephone caller identification e.g.Dialed number identification systems DNIS
- Global positioning system GPS receiver e.g.Global positioning system GPS receivers
- Special purpose telephones e.g.Multi-line telephone systems
- Music or message on hold player e.g.On hold players
- Personal digital assistant PDAs or organizers e.g.Personal digital assistants PDA