Automation Impact

High

Salary Level
Much Below Average
Title Job Zone Two: Some Preparation Needed
Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education These occupations usually require a high school diploma.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to 6.0)
  • Majority (75.03) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
  • Some (10.79) percent of respondents had :Some College Courses
  • Some (6.17) percent of respondents had :Associate's Degree (or other 2-year degree)

Interest Code : CES

  • Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition-The ability to identify and understand the speech of another person.
  • Speech Clarity-The ability to speak clearly so others can understand you.
  • Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Near Vision-The ability to see details at close range (within a few feet of the observer).
  • Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Concern for Others-Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
  • Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Integrity-Job requires being honest and ethical.
  • Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Top 3 Values

  • Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Speaking-Talking to others to convey information effectively.
  • Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation-Actively looking for ways to help people.
  • Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination-Adjusting actions in relation to others' actions.
  • Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
  • Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security-Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Review accounts and charges with guests during the check out process.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Compute bills, collect payments, and make change for guests.
  • Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Performing for or Working Directly with the Public-Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Resolving Conflicts and Negotiating with Others-Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Telephone-Mostly you have telephone conversations in this job
  • Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
  • Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
  • Deal With External Customers-Important to work with external customers or the public in this job
  • Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
  • Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
  • Work With Work Group or Team-Important to work with others in a group or team in this job
  • Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
  • Facilities management software e.g. ASI FrontDesk
  • Financial analysis software e.g. Delphi Technology
  • Data base user interface and query software e.g. Incident tracking software
  • Facilities management software e.g. InnQuest roomMaster
  • Spreadsheet software e.g. Microsoft Excel
  • Office suite software e.g. Microsoft Office
  • Electronic mail software e.g. Microsoft Outlook
  • Presentation software e.g. Microsoft PowerPoint
  • Desktop publishing software e.g. Microsoft Publisher
  • Word processing software e.g. Microsoft Word
  • Automatic call distributor ACD e.g.Automated call distributors ACD
  • Automated attendant systems e.g.Automated telephone answering systems
  • Centrex phone console e.g.Centrex phone consoles
  • Music or message on hold player e.g.On hold players
  • Personal computers
  • Premise branch exchange PBX systems e.g.Private automatic branch exchange PABX systems
  • Pressure or steam cleaners e.g.Steam cleaning equipment
  • Standalone telephone caller identification e.g.Telephone call identification systems
  • Vacuum cleaners
  • Voice mail systems
Industries
Accommodation and Food Services (95%)
For more details on industries and there classification, refer here
Cluster

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Pathway

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