Jobs that facilitate organizational activities through a variety of administrative and clerical duties, such as information and communication management, data processing and collection, and tracking of inventory and accounts. Also includes customer service, conducting monetary transactions and collecting bills, preparing statements. You can explore Sub Job Families and linked industry, careers and courses from links below.
The Communications Workers pathway includes telephone and switchboard operators and answering services among others. These professionals are required to connecting callers to their desired party, answering incoming calls using switchboards or other telephone systems and clerical duties like assisting customers in bill payment and taking messages. They may also assist customers in locating phone numbers or handling emergency calls.
Supervisors of Office and Administrative Support Workers coordinate and supervise the activities of clerical and administrative support workers. They oversee the work of administrative, office, or customer service employees to ensure fulfillment of quality standards, adherence to deadlines, and use of proper procedures, correcting errors or problems.
Financial clerks provide administrative support for the financial transactions carried out by an organization. They keep a record of an organizationÆ??s money, prepare billing invoices, help customers and complete transactions, effectively governing all of the companyÆ??s financial dealings. Depending on their specializations and roles, their duties may include locating and notifying customers of delinquent accounts, computing, compiling and recording numerical data for billing purposes or to keep financial records complete, conducting financial transactions for customers, compiling and recording employee time and payroll data etc. Financial clerks are present in a wide range of industries including banking, insurance, government, healthcare and recreation.
Information and Record Clerks perform routine clerical duties related to purchase, sale, authorizing credit charges, compilation of records or holding for securities such as maintaining databases and records, collecting required data, and interacting with customers to provide basic or scripted information in response to routine inquiries about products and services.
Material Recording, Scheduling, Dispatching, and Distributing Workers perform a variety of communications and scheduling operations and record keeping. Responsibilities may include expediting and routing movement of outgoing and incoming freight and cargo shipments, picking up and delivering documents, messages, and other items, operating communication systems to recieve and communicate for emergency assistance and emergency operations, scheduling and dispatching equipments, workers, or service vehicles for normal service, installation or emergency repairs, reading meter and recording consumption of water, gas, steam or electricity, measuring, weighing and checking materials, coordinating, and tracking orders for personnel, equipment, and materials etc. Their work may require travelling, on foot, bicycle, automobile, or public conveyance, or communication using telephones, radio or computers.
Professionals in the Secretaries and Administrative Assistants pathway provide administrative and secretarial in businesses and other organizations. Typically, they provide assitance to all levels of management by preparing documents, performing secretarial duties using legal procedures, terminology, and documents or specific knowledge of medical terminology and clinic, hospital or laboratory procedures, operating data entry devices, drafting correspondence, organizing files, scheduling appointments etc. Depending on their roles, they may be required to create and maintain filing systems, train clerical staff, prepare reports etc.
Workers in this pathway provide essential office and administrative support to ensure the smooth running of an enterprise or place of work. Typically, office and administrative support workers provide data entry and information processing services, prepare, proofread and produce material for publication, process insurance claims and policies, handle incoming and outgoing mails in offices, compile and compute data, among a number of other clerical and administrative duties.