7214- COMMUNICATION OPERATORS

Job Title: 

COMMUNICATION OPERATORS

Alternate Titles: 

Call handler (emergency services),Communications operator,Control room operator (emergency services),Controller (taxi service)

Job Description: 

Job holders in this unit group operate telecommunications equipment to transmit and receive signals and messages.

Education: 

Academic qualifications may not be required. On-the-job training is provided.
Refer The S/NVQ framework for more details

NS-SEC: 

The simplified NS-SEC analytic class for this code is 5
The simplified NS-SEC operational category for this code is 11.1
Refer The National Statistics Socio-economic Classification for more details

Tasks: 


  • receives messages, weather reports and other material to transmit;
  • tunes transmitter to required channel or wavelength and relays or receives message to/ from person or vehicle;
  • uses a teleprinter or telex keyboard to transmit messages to other teleprinters or telexes;
  • keeps record of messages sent and received;
  • performs routine tests and maintenance on equipment and reports faults;
  • receives and handles incoming calls for emergency services, transmitting to the appropriate services.
International Careers(ISCO): 
Similar O*NET Careers (USA) : 
Source Of Info: 

Office of National Statistics UK