4223-Telephone switchboard operators

Job Title ( International classification ): 
Telephone switchboard operators
ISCO Code: 
4223
Job Description: 
Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.
Tasks: 

Main Tasks include -

  • (a) operating switchboards and consoles to connect, hold, transfer, and disconnect telephone calls
  • (b) making connections for outgoing calls
  • (c) dealing with telephone inquiries and recording messages
  • (d) forwarding messages to staff or clients
  • (e) investigating operating system problems and informing repair services.
Inclusions: 

Examples of the occupations classified here:
- Answering service operator
- Telephone Switchboard-operator

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