Automation Impact

High

Salary Level
Below Average
Title Job Zone Two: Some Preparation Needed
Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education These occupations usually require a high school diploma.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to 6.0)
  • Majority (83.61) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
  • Some (15.61) percent of respondents had :Less than a High School Diploma
  • Some (0.77) percent of respondents had :Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)

Interest Code : CSR

  • Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Realistic-Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity-The ability to speak clearly so others can understand you.
  • Speech Recognition-The ability to identify and understand the speech of another person.
  • Written Comprehension-The ability to read and understand information and ideas presented in writing.
  • Selective Attention-The ability to concentrate on a task over a period of time without being distracted.
  • Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Integrity-Job requires being honest and ethical.
  • Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Adaptability/Flexibility-Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.

Top 3 Values

  • Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking-Talking to others to convey information effectively.
  • Service Orientation-Actively looking for ways to help people.
  • Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications-Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Transportation-Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
  • Interrupt busy lines if an emergency warrants.
  • Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Resolving Conflicts and Negotiating with Others-Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Updating and Using Relevant Knowledge-Keeping up-to-date technically and applying new knowledge to your job.
  • Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Telephone-Mostly you have telephone conversations in this job
  • Spend Time Sitting-Mostly this job requires sitting
  • Deal With Unpleasant or Angry People-Frequently the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements
  • Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
  • Importance of Repeating Same Tasks-Repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
  • Deal With External Customers-Important to work with external customers or the public in this job
  • Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
  • Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
  • Data base user interface and query software e.g. Data entry software
  • Operating system software e.g. Handheld computer device software
  • Spreadsheet software e.g. Microsoft Excel
  • Office suite software e.g. Microsoft Office
  • Electronic mail software e.g. Microsoft Outlook
  • Word processing software e.g. Microsoft Word
  • Video conferencing software e.g. Video conference software
  • Desktop calculator e.g.10-key calculators
  • Alarm systems e.g.Alarm system monitors
  • Laser printers e.g.Computer laser printers
  • Photocopiers e.g.Copy machines
  • Typewriters e.g.Electric typewriters
  • Laser fax machine e.g.Laser facsimile machines
  • Two way radios e.g.Mobile radios
  • Special purpose telephones e.g.Multiline telephone systems
  • Paging controllers e.g.Paging systems
  • Personal computers
Cluster

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Pathway

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