4224-Receptionists, Customer Service and Information Clerks

Job Title: 

Receptionists, Customer Service and Information Clerks

Job Description: 

Receptionists and information clerks receive and welcome visitors, clients or guests; respond to personal, written, electronic mail, and telephone enquiries and complaints about the organisation?s goods, services and policies, provide information and refer people to other sources; and also assist customers in various aspects such as making reservations, arranging appointments and presenting statements of charges to departing customers and receiving payment.


Tasks include:

  • receiving and welcoming visitors, guests or clients
  • answering inquiries about goods, services, and policies and providing information about their availability, location, price and related issues
  • dealing with telephone requests for information or appointments; and providing advice, information and assistance
  • identifying requirements and entering events into a computer system
  • referring complex enquiries to team leaders or expert advisers
  • recording information about enquiries and complaints
  • issuing relevant forms, information kits and brochures to interested parties
Additional Notes: 

This unit group includes

Receptionist (general)
Hotel receptionist
Customer service officer/clerk
Contact centre information clerk

This unit group excludes

Reservations clerk (travel agency) (4221)

Specific Occupations: 

Receptionist (general)

Hotel receptionist

Medical/Dental receptionist

Airport receptionist/clerk

Customer service officer/clerk

Contact centre information clerk

Other receptionists and information clerks

Source Of Info: 

Source: SINGAPORE STANDARD OCCUPATIONAL CLASSIFICATION 2015, Department of Statistics, Ministry of Trade & Industry, Republic of Singapore