4224-Hotel receptionists

Job Title ( International classification ): 
Hotel receptionists
ISCO Code: 
4224
Job Description: 
Hotel receptionists register guests, assign rooms, issue keys, provide information concerning the hotel services, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.
Tasks: 

Main Tasks include -

  • (a) maintaining an inventory of rooms available for occupancy, reservations and room assignments
  • (b) registering arriving guests, assigning rooms
  • verifying customer?s credit and issuing room keys
  • (c) providing information regarding hotel services and services available in the community
  • (d) providing information about availability of accommodation and making room reservations
  • (e) responding to guests? requests for housekeeping and maintenance services as well as complaints
  • (f) contacting housekeeping or maintenance services when guests report problems
  • (g) compiling and checking guest accounts for charges using computerized or manual systems
  • (h) receiving and forwarding messages in person or using telephone or telephone switchboard
  • (i) reviewing statements of charges to departing guests and receiving payment.
Inclusions: 

Examples of the occupations classified here:
- Hotel front desk clerk
- Hotel receptionist

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