United States
Automation Impact
High
Salary Level
Below Average| Title | Job Zone Two: Some Preparation Needed |
|---|---|
| Experience | Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
| Education | These occupations usually require a high school diploma. |
| Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
| Examples | These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers. |
| SVP Range | (4.0 to 6.0) |
- Majority (49.62) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (28.65) percent of respondents had :Some College Courses
- Some (17.71) percent of respondents had :Associate's Degree (or other 2-year degree)
Interest Code : CE
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Written Comprehension-The ability to read and understand information and ideas presented in writing.
- Written Expression-The ability to communicate information and ideas in writing so others will understand.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Near Vision-The ability to see details at close range (within a few feet of the observer).
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
- Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity-Job requires being honest and ethical.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Independence-Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Top 3 Values
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Writing-Communicating effectively in writing as appropriate for the needs of the audience.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making-Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Speaking-Talking to others to convey information effectively.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Present clear and concise explanations of governing rules and regulations.
- Process orders for goods requested in correspondence.
- Compose correspondence requesting medical information and records.
- Maintain files and control records to show correspondence activities.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Ensure that money collected is properly recorded and secured.
- Compile data pertinent to manufacture of special products for customers.
- Obtain written authorization to access required medical information.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Compute costs of records furnished to requesters, and write letters to obtain payment.
- Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Organizing, Planning, and Prioritizing Work-Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Performing Administrative Activities-Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Electronic Mail-Mostly you use electronic mail in this job
- Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Telephone-Mostly you have telephone conversations in this job
- Time Pressure-This job require the worker to meet strict deadlines
- Impact of Decisions on Co-workers or Company Results-The decisions an employee makes impact the results of co-workers, clients or the company
- Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
- Data base user interface and query software e.g. Data entry software
- Medical software e.g. Electronic health record EHR software
- Graphics or photo imaging software e.g. Imaging software
- Spreadsheet software e.g. Microsoft Excel
- Office suite software e.g. Microsoft Office
- Electronic mail software e.g. Microsoft Outlook
- Project management software e.g. Microsoft SharePoint
- Word processing software e.g. Microsoft Word
- Enterprise resource planning ERP software e.g. SAP
- Inkjet printers e.g.Computer inkjet printers
- Laser printers e.g.Computer laser printers
- Photocopiers e.g.Copy machines
- Scanners e.g.Document scanners
- Laser fax machine e.g.Laser facsimile machines
- Microfiche or microfilm viewers e.g.Microfiche viewing equipment
- Special purpose telephones e.g.Multiline telephone systems
- Book folding machines e.g.Paper folding machines
- Personal computers
