4223-Telephone Operators

Job Title: 

Telephone Operators

Job Description: 

Telephone operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.


Tasks include:

  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • making connections for outgoing calls
  • dealing with telephone inquiries and recording messages
  • forwarding messages to staff or clients
  • investigating operating system problems and informing repair services
Additional Notes: 

This unit group includes

Telephone operator (telephone exchange)

Specific Occupations: 

Telephone operator

International Careers(ISCO): 
Source Of Info: 

Source: SINGAPORE STANDARD OCCUPATIONAL CLASSIFICATION 2015, Department of Statistics, Ministry of Trade & Industry, Republic of Singapore