Sector
Keyword

Regional Service Process Manager

Minimum ? Bachelor?s Degree or Diploma in any discipline

Certified training for Regional Service Process Manager (programme aligned to ASC/Q 0702 released by Automotive Skills Development Council)

On-the-job training is desirable for ASDC Regional Service Process Team Lead Level 6 certificate holders

The tasks a Regional Service Process Manager is expected to perform include:

Designing and developing theservice process framework for service functions

Implementing the framework for smoother flow of service operations of OEM products

Assigning duties to be performed by the sales and services function

Proficiency in planning and organizing the service processes for a region

Skilled in developing a viable service process flow

Adept at the successful implementation of the service process flow

Efficiency in monitoring the service process in the undertaking

Adept at maintaining a healthy, safe and secure working environment

Ability to stay abreast with the latest technological advancements

Physically fit

Postgraduate Degree or Diploma in Business Administration

Ability to work independently

Hardworking and persistent

Result-oriented

Self-directed learner

Self-motivated

Team player

Good communication skills

Sense of time management

Problem solvingskills

Customer sensitivity

It is not a desk job

May require supervising Service Personnel or Assistants

Travelling is not a part of the job

Part-time jobs maybe available

Work from home option is not available

Working hours

Working is 9 hours everyday for 6 days a week

Overtime is common

Being self-employed is also an option. In this case, the working hours and days will be flexible

Shift system maybe applicable

Is the job suitable for a candidate with special needs?No

One may develop occupational hazards like constant contact with machine parts, tools, equipment, car components, etc.

Health risks include physical and mental strain, exposure to extreme temperatures, gases, chemicals, odours, etc.

For freshers ?INR17,000 toINR24,000 per month

For candidates with experience -INR25,000 toINR57,000 per month

(These figures are indicative and subject to change)

The Growth Estimates of the Automotive Sector in India

The automobile industry is one of India?s most vibrant and growing industries. This industry accounts for 22 per cent of the country's manufacturing Gross Domestic Product (GDP). The auto sector is one of the biggest job creators, both directly and indirectly. It is estimated that every job created in an auto company leads to three to five indirect ancillary jobs.

India's domestic market and its growth potential have been a big attraction for many global automakers. India is presently the world's third largest exporter of two-wheelers after China and Japan.

According to a report by Standard Chartered Bank, India is likely to overtake Thailand in global auto-export market share by the year 2020.

The next few years are projected to show solid but cautious growth due to improved affordability, rising incomes and untapped markets.

With the government?s backing, and trends in the international scenario such as the decline in prices of natural rubber, the Indian automobile industry is slated to witness some major growth. Increased demand for cars nationwide would require more flow of services and better marketing strategies to beat competition.

Self-employed

Automobile service providers

Company-owned service providers

Auto components providers

Cities across India

Will be updated

Business schools across India

MBA schools across India

Graduation and postgraduate institutes across India

ITIs across India

Engineering colleges across India