Tele-calling Executives


Minimum - 12th

Certified training for Tele-caller (programme aligned to ASC/Q1105 released by Automotive Skills Development Council)

Not Applicable

The tasks a Tele-caller is expected to perform include: Making cold calls to the customers Supporting sales to generate sales leads through tele-marketing activities

Making follow-up calls to support both sales and services

Assisting the sales function by enquiring about buying plans or interests as per the calling script

Arranging for vehicle pick up and drops to and from workshops

Efficiency in co-ordinating with the sales team for passing on the prospective leads

Familiar with identifying potential customers

Proficiency in planning to achieve the set targets

Proficiency in handling and resolving basic customer queries through training modules and scripts

Knowledge of the technical aspects of all the vehicles at the dealership

Familiar with the technical details and problems related with service of the vehicles

On-the-job training is desirable for an ASDC certificate holder

Bachelor?s Degree or Diploma in any discipline

Ability to work independently and in a team

Hardworking and persistent


Self-directed learner


Ability to negotiate

Customer centric

Good communication skills

It is a desk job

May need to handle a team

Local travelling is not a part of this job role

Part-time work and contractual jobs are available in some cities

Work from home option maybe available

Working hours

Working is 9 hours every day for 6 days of a week

Overtime may be required

Shift system may be applicable

Is the job suitable for a candidate with special needs?No

Occupational hazards include neck/back pain, strain on the eyes, muscular stiffness or mild pain

For freshers -INR5,000 toINR8,000 per month

For candidates with 1-2 years of experience -INR8,000 toINR17,000 per month

(These figures are indicative and subject to change)

Tele-marketing in India Now

The present day society can be rightly called as the mobile information society. The spurt in mobile technology, the boom in mobile sale and the multiplicity of application areas has indeed been unprecedented. The mobile telephony has brought a revolution of its kind in the field of communication. The Indian Mobile subscriber base has increased in size by a factor of more than one hundred since 2001 when the number of subscribers in the country was approximately 5 million to 729.57 million by November 2010, according to the Telecom Regulatory Authority of India.

This number was 429.73 million in March 2009 and 76 million in December 2005. Rural tele-density increased from 9.46% (March 2008) to 15.11% (March 2009) and the urban tele-density increased from 66.39% to 88.84% during the same period.The marketers have taken a lead in utilizing this growth in communication technology to their advantage by resorting to direct marketing to get into regular touch with their customers/potential customers.The mobile phone owners are given a call (either recorded ormanual) or SMS to inform about the company?sproduct/service and promotion schemes there upon.This means there will be an increase in job opportunities forTele-Callers.

Car dealerships

Service and parts providers

Dealership owned by car companies

BPO centres

Cities across India

Will be updated

Kirloskar Institute of Advanced Management Studies

Rajagiri Centre for Business Studies (A CMI Institution)

Karunya Nagar, Coimbatore, Tamil Nadu

Fortune Institute of International Business

Symbiosis Centre for Information Technology (SCIT)