Helpdesk Executive, Service Desk Executive, Technology Support Executive, IT Support Executive, Helpdesk Coordinator

Minimum Preferably 12th standard pass

Certified training for Engineer-Technical Support(Level 1) (programme aligned to SSC/ Q 0101 released by IT-ITe


0-2 years of work experience/internship in a related area

The tasks an Engineer-Technical Support(Level 1) is expected to perform include: Resolving Level 1/2 incidents affecting the operation of production systems

Troubleshooting and implementing known fixes

Framing of long term and short term plans for IT Support/Helpdesk

Knowledge of relevant standards, policies, compliance requirements, procedures and guidelines that apply when dealing with basic IT service requests/incidents

Knowledge of relevant product reference guides or support materials to help resolve problems

Well versed on common problems in area of work and how to resolve them

Proficient in technologies relating to the area of work

Training programs in customer orientation, dealing with difficult customers etc.

Knowledge of various technology trends

Updated knowledge about IT initiatives



Ability to self-direct

Quick learner

It is not a desk job

Work from home option is not available

Part-time work and contractual jobs are available in some cities

Local travelling is not a part of this job role

May need to handle a team Working hours

IT & ITES companies usually work for 5/6 days a week and 8/9 hours everyday. This may vary from company to company

Working in shiftsis available

Being self-employed is not an option.

Is the job suitable for a candidate with special needs?Maybe

This job is considered mildly hazardous or dangerous Occupational hazards include weight gain, headaches, body aches, eye strain, loss of concentration, loss of sleep and appetite, fatigue, weepy bouts etc.Health risks include exposure to demanding and strenuous routine, repetitive tasks, etc.

For freshers INR 10,000 to INR 12,000 per month

For candidates with 1/2 yearsexperience - INR 15,000 to INR 18,000 per month

For candidates with over 2 yearsexperience INR 20,000 to INR 25,000 per month

(These figures are indicative and subject to change)

Current Scenario and Growth of IT Services Sector in India

The IT services segment is the largest contributor to the IT and ITES Industry, accounting for about 60% of industry revenues. India is one of the fastest-growing IT services markets in the world. It is also the world's largest sourcing destination, accounting for approximately 52 % of the US$ 124-130 billion market. The country's cost competitiveness in providing IT services continues to be its USP in the global sourcing market.

The major segments of the IT service sector are IT Consulting, Application Management, IS Outsourcing, Software development and support. The BFSI, telecom, retail, and manufacturing sectors account for major portion of the IT Services revenues.

Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022. Out of which 3.6 million job opportunities will be in IT service sector.

In the IT Exports segment, a large portion of the workforce is currently engineers and MCAs over 80%. The proportion of graduates of science and other streams engaged in software development is expected to show significant increase from about 5% to 10% currently to about 15% to 20%.

Maximum number of job openings are available in IT & ITES companies across Tier 1 and Tier 2 cities.

Not Applicable

Government College of Science, Raipur, Chhattisgarh G. E. Road, Raipur. Pin- 492010

phone : 2263131

B.R.A. Bihar University, Muzaffarpur, Bihar, India PIN - 842002

Telephone - 0621-2243071

Government Autonomous College, At/Po-Bhawanipatna, District-Kalahandi

Pin-766001 Phone: 06670230241

Government college of engineering of Bargur, NH 46, Bargur, Krishnagiri,

Tamil Nadu - 635 104 P: 04343 266 067

Government Engineering College Jhalawar, Sunel Road, Gram Chandlai, Tehsil Jhalrapatan, Distt. Jhalawar - 326023 Phone - 07432 242812/242814

Government College Of Engineering, Railway Station Road, Aurangabad 431005 Maharashtra

Phone No : 2334348/ 2366111/ 2366124/ 2334349/ 2366125

Goverment Engineering College, Painavu, Idukki, Kerala - 685603

Phone : 04862 - 233250 / 232477