Helpdesk Executive, Service Desk Executive, Technology Support Executive, IT Support Executive, Helpdesk Coordinator
Minimum Preferably 12th standard pass
Certified training for Engineer-Technical Support(Level 1) (programme aligned to SSC/ Q 0101 released by IT-ITe
0-2 years of work experience/internship in a related area
The tasks an Engineer-Technical Support(Level 1) is expected to perform include: Resolving Level 1/2 incidents affecting the operation of production systems
Troubleshooting and implementing known fixes
Framing of long term and short term plans for IT Support/Helpdesk
Knowledge of relevant standards, policies, compliance requirements, procedures and guidelines that apply when dealing with basic IT service requests/incidents
Knowledge of relevant product reference guides or support materials to help resolve problems
Well versed on common problems in area of work and how to resolve them
Proficient in technologies relating to the area of work
Training programs in customer orientation, dealing with difficult customers etc.
Knowledge of various technology trends
Updated knowledge about IT initiatives
Ability to self-direct
It is not a desk job
Work from home option is not available
Part-time work and contractual jobs are available in some cities
Local travelling is not a part of this job role
May need to handle a team Working hours
IT & ITES companies usually work for 5/6 days a week and 8/9 hours everyday. This may vary from company to company
Working in shiftsis available
Being self-employed is not an option.
Is the job suitable for a candidate with special needs?Maybe
This job is considered mildly hazardous or dangerous Occupational hazards include weight gain, headaches, body aches, eye strain, loss of concentration, loss of sleep and appetite, fatigue, weepy bouts etc.Health risks include exposure to demanding and strenuous routine, repetitive tasks, etc.
For freshers INR 10,000 to INR 12,000 per month
For candidates with 1/2 yearsexperience - INR 15,000 to INR 18,000 per month
For candidates with over 2 yearsexperience INR 20,000 to INR 25,000 per month
(These figures are indicative and subject to change)
Current Scenario and Growth of IT Services Sector in India
The IT services segment is the largest contributor to the IT and ITES Industry, accounting for about 60% of industry revenues. India is one of the fastest-growing IT services markets in the world. It is also the world's largest sourcing destination, accounting for approximately 52 % of the US$ 124-130 billion market. The country's cost competitiveness in providing IT services continues to be its USP in the global sourcing market.
The major segments of the IT service sector are IT Consulting, Application Management, IS Outsourcing, Software development and support. The BFSI, telecom, retail, and manufacturing sectors account for major portion of the IT Services revenues.
Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022. Out of which 3.6 million job opportunities will be in IT service sector.
In the IT Exports segment, a large portion of the workforce is currently engineers and MCAs over 80%. The proportion of graduates of science and other streams engaged in software development is expected to show significant increase from about 5% to 10% currently to about 15% to 20%.
Maximum number of job openings are available in IT & ITES companies across Tier 1 and Tier 2 cities.
Government College of Science, Raipur, Chhattisgarh G. E. Road, Raipur. Pin- 492010
phone : 2263131 www.gcsrcg.org
B.R.A. Bihar University, Muzaffarpur, Bihar, India PIN - 842002
Telephone - 0621-2243071 http://www.brabu.net
Government Autonomous College, At/Po-Bhawanipatna, District-Kalahandi
Pin-766001 Phone: 06670230241 http://www.gacbhawanipatna.org
Government college of engineering of Bargur, NH 46, Bargur, Krishnagiri,
Tamil Nadu - 635 104 P: 04343 266 067 http://www.gcebargur.ac.in
Government Engineering College Jhalawar, Sunel Road, Gram Chandlai, Tehsil Jhalrapatan, Distt. Jhalawar - 326023 Phone - 07432 242812/242814 http://www.gecj.ac.in
Government College Of Engineering, Railway Station Road, Aurangabad 431005 Maharashtra
Phone No : 2334348/ 2366111/ 2366124/ 2334349/ 2366125 http://www.geca.ac.in
Goverment Engineering College, Painavu, Idukki, Kerala - 685603
Phone : 04862 - 233250 / 232477 http://www.gecidukki.ac.in