Supply Chain Management Officer

Associate SCM

Minimum Preferably Bachelor?s Degree in Commerce/Science Certified training for Associate SCM (programme aligned to SSC/ Q3001 released by IT ITe


Minimum 0 - 2 years of work experience/internship in supply chain management

The tasks an Associate SCM is expected to perform include:Assisting clients in optimising their supply chain management

Generating orders, collecting unpaid bills from the customers

Reviewing customer to vendor payment and trends

Performing dispatch follow-up from the vendors

Managing suppliers inventories and providing procurement/sourcing support

Supporting supply chain activities such as material resource planning, supplier database management, contracting, cost optimisation, etc. Setting up vendor accounts and keeping them up-to-date

Maintaining master data records of vendor accounts, customer accounts and inventory Monitoring dispatch, transportation and delivery of customer orders to identify any problems or delays Liaising with vendors, warehousing and carriers to expedite delivery of orders, if required

Confirming with customers about order delivery and recording their feedback

Knowledge of the process used to maintain master records

Ability to extract relevant information from the master records

Familiaritywith the common issues with master data records and how to resolve them

Knowledge of working on ERP packages

Knowledge of complete procurement processes

Skilled in checking delivery, quality, timeliness and reliability of supplies

Skilled in ?root cause analysismethodology

Knowledge of complete life cycle of supply chain management

Familiaritywith common issues with customer orders and how to resolve them

Abreast with current practice in customer service

Certifications/courses/trainings in inventory management or supply chain management or logistics or procurement or sourcing, etc

Relevant certifications/trainings in supply chain management tools and platforms

Ability to work independently Customer-oriented Team player Excellent communication skills Good analytic skills Negotiation skills

It is a desk job

Need not handle a team

Local travelling is not a part of this job role

Part-time work and contractual jobs are not available

Work from home option is not available

Working hours

Multinational companies usually work for 5 days a week and 8 to 9 hours everyday. This may vary from company to company

Shift working may predominantly not be available

Overtime may be required

Is the job suitable for a candidate with special needs?Yes

This job is not considered hazardous or dangerous One may develop occupational hazard like poor eyesight, obesity, joint pain, etc. if not taken care of

For fresher - INR 15,000 to INR 28,000 per monthFor candidates with experience - INR 20,000 to INR 36,000 per month (These figures are indicative and subject to change)


According to ?Human Resource and Skill Requirements in the IT and ITES Industry Sector (2022)report, the IT service spending is expected to increase to US $ 1.5 to 1.7 trillion till 2022. India?s share in the global BPO spend is about 3.2%. In 2009, the ITES/BPO sector recorded about US $ 15 billion in revenues and has grown at a CAGR of 33% in BPO exports. Customer interaction account for a significant portion of BPO revenues. It is expected that the ?outsourcemarket would expand from the current US $ 500 billion to about US $ 1.5 to 1.6 trillion by 2020. Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would employ about 7.5 million persons directly by 2022.

The same report also identifies the skill gaps for the following profile as lack of problem solving skills, lack of process adherence, lack of business process understanding, inadequate communication skills and lack of customer orientation. The projected growth can be achieved and may be increased if attention is paid to fill the skill gaps and enhance other facilities.

This profile is an important part of the BPO industry, with the growth of this industry the job opportunities in this sector will also increase.

Cities across India