Telephone Operator

Switchboard Operator

Telephone Receptionist

Telephone Executive

Minimum - 12th standard pass

Freshers may apply

The tasks a Telephone Operator, PBX is expected to perform include:

Operating telephone switchboard in industrial, commercial or public establishment to put through incoming, outgoing and inter-office calls

Watching switchboard for indications of incoming, outgoing and inter-office calls

Arranging maturity of calls by regulating answering or calling plugs in corresponding jacks

Drawing out plugs when indicator shows clearance of call

Booking and arranging trunk calls, attending to enquiries and receiving and passing messages over telephone

Recording local and trunk calls on register as necessary

Knowledge of operating telephones and switchboards

Knowledge of the system and procedure of receiving and transferring calls

Knowledge of local and PBX calls

Expertise in handling, forwarding, booking and connecting calls

Knowledge of calling plugs, calculagraph and telephone meter

Knowledge of the timing for a particular call

Knowledge of local, P.B.X. and special services

Knowledge of trunk information services, giving telephone numbers and rates of various places and calculating charges for calls

Good communication skills

Planning and organising skills

Customer orientation

Attention to detail

Time management skills


It is a desk job

The role does not involve team handling

Traveling is not required for the job

Part-time work is available

Work from home option is not available

Working hours

Work is for 5 days a week and minimum 8/9 hours every day

It involves working in shifts including nights

Is the job suitable for a candidate with special needs?This job is suitable for candidates with One Leg (OL), without Both Legs (BL), One Arm (OA), candidates who are blind (B) and with low vision (LV)

This job is not considered hazardous or dangerous as per The Factories Act, 1948 (section 87)

For Freshers -INR5,000 toINR8,000 per month

For candidates with 1 to 5 yearsexperience ?INR8,000 toINR15,000 per month

For candidates with over 5 yearsexperience ?INR15,000 toINR30,000 and above per month

(These figures are indicative and subject to change)


Increase in Human Resource requirement in Telecommunications

The sector currently employs over 2.08 million employees and is slated to employ more than 4.16 million employees by 2022. This implies additional creation of ~2.1 million jobs in the nine-year period. The period 2013?17 will see a marginally higher growth in employment vis-a-vis 2017?22 due to expected changes in infrastructure integration and shared services along with increasing share of organized retail leading to higher productivity levels of workforce.

Indian Telecom Industry Trend

Indian Telecom industry has emerged as one of the greatest economic success stories by becoming the 2nd largest and fastest growing market, registering a consistent overall growth rate of more than 35% over the past decade (subscribers).

Further, the annual mobile handset sales are expected to cross 200 million units mark this year and India is fast becoming a manufacturing hub for Telecom infrastructure equipment.

With m-governance, m-commerce, m-education, m-health, online shopping, m-gaming, m2m communications & many such new innovations, Telecom industry is set to increasingly permeate the lives of Indians in the coming years. This dynamic sector employs close to 2.8 million people directly and almost another 7 million indirectly, making it one of the largest employment generating sectors in the country. Given these factors, it will increase job opportunities for Telephone Operator, PBX.


Telephone companies

Telephone exchanges

Telephone authorities

Large companies dealing with business over the phones

ITES companies

Across India