Automation Impact

High

Salary Level
Much Below Average
Title Job Zone Two: Some Preparation Needed
Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education These occupations usually require a high school diploma.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to 6.0)
  • Majority (58.66) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
  • Some (24.06) percent of respondents had :Some College Courses
  • Some (6.45) percent of respondents had :Associate's Degree (or other 2-year degree)

Interest Code : CES

  • Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition-The ability to identify and understand the speech of another person.
  • Speech Clarity-The ability to speak clearly so others can understand you.
  • Near Vision-The ability to see details at close range (within a few feet of the observer).
  • Written Expression-The ability to communicate information and ideas in writing so others will understand.
  • Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity-Job requires being honest and ethical.
  • Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Concern for Others-Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Top 3 Values

  • Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Speaking-Talking to others to convey information effectively.
  • Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
  • Writing-Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation-Actively looking for ways to help people.
  • Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications-Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Relay or route written or verbal messages.
  • Answer simple questions about clients' businesses, using reference files.
  • Place telephone calls or arrange conference calls as instructed.
  • Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
  • Telephone-Mostly you have telephone conversations in this job
  • Deal With External Customers-Important to work with external customers or the public in this job
  • Spend Time Sitting-Mostly this job requires sitting
  • Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
  • Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
  • Impact of Decisions on Co-workers or Company Results-The decisions an employee makes impact the results of co-workers, clients or the company
  • Work With Work Group or Team-Important to work with others in a group or team in this job
  • Electronic mail software e.g. IBM Notes
  • Spreadsheet software e.g. Microsoft Excel
  • Office suite software e.g. Microsoft Office
  • Electronic mail software e.g. Microsoft Outlook
  • Presentation software e.g. Microsoft PowerPoint
  • Word processing software e.g. Microsoft Word
  • Enterprise resource planning ERP software e.g. SAP
  • Alarm systems e.g.Alarm system monitors
  • Inkjet printers e.g.Computer inkjet printers
  • Photocopiers e.g.Copy machines
  • Intercom systems e.g.Intercom equipment
  • Laser fax machine e.g.Laser facsimile machines
  • Two way radios e.g.Mobile radios
  • Special purpose telephones e.g.Multiline telephone systems
  • Paging controllers e.g.Paging systems
  • Personal computers
  • Premise branch exchange PBX systems e.g.Premise branch exchange PBX equipment
Cluster

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Pathway

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