Bright Outlook

Yes

Automation Impact

High

Salary Level
Much Below Average
Title Job Zone Two: Some Preparation Needed
Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education These occupations usually require a high school diploma.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to 6.0)
  • Majority (40.59) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
  • Some (36.41) percent of respondents had :Associate's Degree (or other 2-year degree)
  • Some (14.74) percent of respondents had :Some College Courses

Interest Code : CER

  • Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Realistic-Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension-The ability to read and understand information and ideas presented in writing.
  • Written Expression-The ability to communicate information and ideas in writing so others will understand.
  • Near Vision-The ability to see details at close range (within a few feet of the observer).
  • Speech Recognition-The ability to identify and understand the speech of another person.
  • Integrity-Job requires being honest and ethical.
  • Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
  • Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Adaptability/Flexibility-Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Top 3 Values

  • Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
  • Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking-Talking to others to convey information effectively.
  • Writing-Communicating effectively in writing as appropriate for the needs of the audience.
  • Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
  • Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Performing Administrative Activities-Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Processing Information-Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Telephone-Mostly you have telephone conversations in this job
  • Electronic Mail-Mostly you use electronic mail in this job
  • Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
  • Spend Time Sitting-Mostly this job requires sitting
  • Structured versus Unstructured Work-Job is structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals
  • Work With Work Group or Team-Important to work with others in a group or team in this job
  • Importance of Repeating Same Tasks-Repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
  • Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
  • Document management software e.g. Adobe Systems Adobe Acrobat
  • Desktop publishing software e.g. Adobe Systems Adobe InDesign
  • Human resources software e.g. ADP Workforce Now
  • Data base user interface and query software e.g. Alpha Software Alpha Five
  • Calendar and scheduling software e.g. Appointment scheduling software
  • Accounting software e.g. Billing software
  • Customer relationship management CRM software e.g. Blackbaud The Raiser's Edge
  • Data base user interface and query software e.g. Blackboard
  • Accounting software e.g. Bookkeeping software
  • Data base user interface and query software e.g. Data entry software
  • Desktop calculator e.g.10-key calculators
  • Laser printers e.g.Computer laser printers
  • Mainframe console or dumb terminals e.g.Computer terminals
  • Scanners e.g.Data input scanners
  • Desktop computers
  • Dictation machines e.g.Dictation equipment
  • Digital duplicators e.g.Digital duplicating machines
  • Typewriters e.g.Electric typewriters
  • Notebook computers e.g.Laptop computers
  • Laser fax machine e.g.Laser facsimile machines
Cluster

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Pathway

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