Salary LevelMuch Below Average
|Title||Job Zone Two: Some Preparation Needed|
|Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Education||These occupations usually require a high school diploma.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to 6.0)|
- Majority (67.99) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (30.22) percent of respondents had :Less than a High School Diploma
- Some (0.69) percent of respondents had :Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Interest Code : CE
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Near Vision-The ability to see details at close range (within a few feet of the observer).
- Written Comprehension-The ability to read and understand information and ideas presented in writing.
- Speech Recognition-The ability to identify and understand the speech of another person.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity-Job requires being honest and ethical.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
Top 3 Values
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Achievement-Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Service Orientation-Actively looking for ways to help people.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking-Talking to others to convey information effectively.
- Mathematics-Using mathematics to solve problems.
- Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Answer customers' questions, and provide information on procedures or policies.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Compute and record totals of transactions.
- Help customers find the location of products.
- Issue receipts, refunds, credits, or change due to customers.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Greet customers entering establishments.
- Performing for or Working Directly with the Public-Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Identifying Objects, Actions, and Events-Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Updating and Using Relevant Knowledge-Keeping up-to-date technically and applying new knowledge to your job.
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Spend Time Standing-Mostly this job requires standing
- Deal With External Customers-Important to work with external customers or the public in this job
- Telephone-Mostly you have telephone conversations in this job
- Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
- Physical Proximity-Mostly this job require the worker to perform job tasks in close physical proximity to other people
- Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
- Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
- Accounting software
- Data base user interface and query software e.g. Database software
- Medical software e.g. Electronic medical record EMR software
- Operating system software e.g. Handheld computer device software
- Spreadsheet software e.g. Microsoft Excel
- Office suite software e.g. Microsoft Office
- Operating system software e.g. Microsoft Windows
- Point of sale POS software
- Data base user interface and query software e.g. ReliaSoft Prism
- Desktop calculator e.g.10-key calculators
- Belt conveyors
- Packaging compactors e.g.Cardboard balers
- Cash registers
- Magnetic stripe readers and encoders e.g.Credit card readers
- Desktop computers
- Cash registers e.g.Electronic cash registers
- Electronic funds transfer point of sale equipment e.g.Electronic funds transfer EFT terminals
- Commercial use scales e.g.Food scales
- Fluid regulators e.g.Gas pump controllers