Enquiry clerks respond to personal, written, electronic mail, and telephone enquiries and complaints about the organization?s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
Answering inquiries about goods services, and policy and providing information about their availability location, price and related issues
401 - Business Administration, Management and Operations
422501 - Enquiry Clerk
Description : Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.
Green Occupation : No
Green Skill : NoTrade : No
Specializations : Client Liaison Officer, Client Support Officer, Communications Assistant, Complaints Clerk, Consumer Safety Advisor, Corporate / Front Office Receptionist, Customer Centre Support Officer, Customer Services Clerk / Officer / Reception Officer, Dealer Support Consultant, Enquiry Officer, Helpline Advisor, Info Centre Administrator, Information Clerk / Officer / Advisor / Assistant, Information Express Officer, Public Counter Assistant / Clerk / Receptionist, Public Foyer Attendant
Source : Organising Framework for Occupations (OFO) 2013, Department of Higher Education and Training, Republic of South Africa