United States
Sector
Keyword
Complaint Attending Clerk
Complaint Officer
Complaint Executive
Complaint Executive
Customer Complaint
Minimum Graduation from any stream
Freshers may apply
The tasks a Complaint Attending Clerk is expected to perform include:Investigating and resolving customers' inquiries concerning merchandise, service, billing or credit rating
Examining pertinent information to determine accuracy of customers' complaints and responsibility for errors
Notifying customers and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund, credit to customers, etc.Reviewing claims, adjustments with dealer, examining parts claimed to be defective and approving or disapproving of dealer's claim
Examining weather conditions, number of days in billing period, and reviews meter accounts for errors which might explain high utility charges
Writing the work order, preparing reports showing volume, types, and disposition of claims handled
Comparing merchandise with original requisition and information on invoice and preparing invoice for returned goods
Ordering tests to detect product malfunction and determining if defect resulted from faulty construction
Thorough knowledge of the merchandise, the service, billing or credit rating
Expertise in ascertaining the accuracy of customers' complaints and responsibility for errors
Knowledge of writing work orders, preparing reports showing volume, types, and disposition of claims handled
Ability to detect product malfunction and determining if defect resulted from faulty construction
Not applicable
Good communication skills
Planning and organising skills
Relationship management skills
Negotiation skills
Time management skills
It is a desk job however requires lot of movement
The role does not involveteam handling
Travelling isrequired on the job
Part-time work and contractual jobs are not available
Work from home option is not available
Working hours
Work is generally 5/6 days a week and a minimum of 8 hours per day
Shift system is available in some companies
Some companies have working on weekends and holidays
Is the job suitable for a candidate with special needs?
This job is not considered hazardous or dangerous as per The Factories Act, 1948 (section 87)
This job is not considered hazardous or dangerous as per The Factories Act, 1948 (section 87)
For candidates with 0 to 1 yearsexperience - INR6,000 to INR20,000per monthFor candidates with 1 to 3 yearsexperience - INR20,000 to INR25,000per monthFor candidates with above 3 yearsexperience - INR25,000 and aboveper month(These figures are indicative and subject to change)
Organised Retail sector projections
Organised retail is projected to grow at?29 CAGR with an increase in penetration of organized players from 7.7 to 11 percent of total retail sector. Employment base of the
industry is expected to reach?56 million by 2022 across conventional and specialized retail segments. With such exceptional growth in the market, it will lead to higher job
opportunities for Complaint Attending Clerk.
Customer Service Offices
Call Centres
Manufacturing companies
Service Providers
wholesale/retail outlets, etc.
Across the country mainly in the metros and large cities
BSI Group
Princeton Academy
Strategy and Business Solutions