Customer Service Executive

Customer Support Executive

Customer Care Representative

Customer Relationship Officer

Minimum - Preferably diploma

Certified training for Customer Care Executive (programme aligned to ELE/Q4603 released by Electronics Sector Skills Council of India)

1 year in customer handling job

The tasks a Customer Care Executive is expected to perform include:Receiving, understanding and responding to customer queries through email or phone

Recording complaints and following up with existing complaints to resolve problems

Co-ordinating with other departments to resolve the issue

Resolving non-technical issues on call itself

Assisting customer in registering complaints

Well-versed with company?s products and recurring problems reported

Proficient in communicating with customers in order to put them at ease Knowledge of basic electronics of system hardware Proficient with the functions of electrical and mechanical parts of product

Well-versed with internal process system and their usage

Knowledge of hardware maintenance

Well-versed with different models of after sales support provided by the company

Knowledge of internal process system and their usage

Not applicable

Effective communication skills

Patient and calm composure

Problem solving skill

Clear diction

Good listener



Ability to handle work pressure

Team player


It is a desk job

Work from home option is not available

Part-time work and contractual jobs are available

Travelling is a not a part of the job

May need to handle a team of subordinates Working hours

Working hours are 8/10 hours every day for 5/6 days a week. This may vary from company to company

Shift system is available

Is the job suitable for a candidate with special needs?Maybe

This is job is not considered to be dangerous or hazardous

Occupational risk may include mental stress, eyesight and hearing problem, musculoskeletal disorders, etc.

For freshers-INR 17,000 to INR 20,000 per monthFor candidates with 2-3 yearsof experience or more - INR 30,000 to INR 35,000 per month(These figures are indicative and subject to change)

Current Scenario of ITES/BPO sector in India

The Indian IT and ITES Industry recorded a turnover of US $ 60 billion in 2009, with exports accounting for about US $ 47 billion and contributing to over 70% of industry revenues. The major segments of the Industry are IT Services, BPO, and Engineering Services, R&D, and Products. Much of the activity is centred on service offerings in Banking, Financial Services, and Insurance (BFSI), Hi-Tech and Telecom, Manufacturing, and Retail.

Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022. A large portion of this employment is expected to occur in the ITES (BPO/KPO) exports sector, followed by IT exports and then in the domestic market.

Call centres of IT hardware companies across India

Call centres of electronic companies across India

Towns and cities across India

Will be updated

All Arts and Commerce colleges across India

CPIT Edutech Pvt. Ltd., 612-A,6th floor, Sachdeva Corporate Tower, Near Petrol Pump, sec-8, Rohini- New Delhi,
Tel: 011-47702180,

IL&FS Institute of Skills, D-114, Okhla Phase - I, New Delhi 110 020,


Net Services India Pvt. Ltd., 24/1-4, 9th cross, JP Nagar 2nd phase, Bengaluru 560078,

Unique Call Solution Pvt. Ltd. 68, New MLA Colony, Jawahar Chowk, Bhopal, MP., Tel: 0755-4094675,

Globsyn Skills Development Pvt. Ltd., XI- 11 & 12, Block-EP, Sector- V Salt Lake, Kolkata- 700091,

Xntuate Solutions, X001, Regency Park- II, DLF City IV, Gurgaon-122009,