Sector
IT-ITES
Keyword

Collections Executive

Collection Officer

Minimum 12th

Certified training for Collections Executive (programme aligned to SSC/Q2214 released by IT-ITe

S SSC NASSCOM)

Minimum 0-1 year of work experience/internship in related area

The tasks a Collections Executive is expected to perform include: Reconciling customer accounts through payment follow ups

Sending payment reminders

Investigating and solving customers' problems

Communicating the right information to the customers

Establishing contact with customers to verify their details and account status

Making collections pitches to customers, following standard scripts Handling customer queries, objections and rebuttals

Negotiating payment terms with customers

Updating customer account status

Skilled in different methods and techniques for negotiating payment terms with customers

Knowledge of different types of queries regarding payments and standard responses to these

Familiaritywith standard methods to obtain financial information from customers

Proficiencyin dealing with different types of non-payments and related problems

Knowledge of software used for maintaining customer information

Skilled in Ms-Office and other related applications

Training program in customer orientation, dealing with difficult customers, telephone etiquettes etc.

Good communication skills

Good interpersonal skills

Logical thinker

Team player

Result-oriented

It is a desk job

Need not handle a team

Local travelling is not part of this job role

Part-time work and contractual jobs are available

Work from home option is not available

Working hours

Working is 9 hours everyday for 5 days a week Overtime is common

Shift working may predominantly not be available

Is the job suitable for a candidate with special needs?Maybe

This job is not considered hazardous or dangerous One may develop occupational hazard like poor eyesight, lethargy, joint pain etc. if not taken care of

For fresher INR 10,000 to INR 25,000 per month Forcandidateswithexperience?INR 15,000 to INR 35,000 per month (*Thisfieldtoopentherelevantjobtitlewhenclicked)

Growth of IT Sector in India

According to ?Human Resource and Skill Requirements in the IT and ITES Industry Sector (2022)report, the IT service spending is expected to increase to US $ 1.5 to 1.7 trillion till 2022. Out of this the global market research and analytics segment is expected to worth US $ 60 billion with an outsource component of US $ 25 to 30 billion. It is expected that the share of IT and ITES would change from about 75% and 25% respectively to about 60% and 40% respectively, indicating an increasing share for the ITES (BPO/KPO) segment. Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would employ about 7.5 million persons directly by 2022.

From BPO to BPM

The Indian Business Process Management industry has experienced key transformations over the past few years, gaining experience, maturity, and gravitating towards higher-end services and global competitiveness. To meet the international standards and benchmarks, Customer Relationship Management plays a very important role and Collections Executives and Managers act as a link between the company and the consumer. This will give India a seat on the high table, even as it broadens the ambit of the services that the BPO industry currently provides. Indian scenario demands ample qualified workforce to handle the ever expanding consumer base which is spreading in many major and developing cities across the country.

http://www.nasscom.in/

Cities across India