Customer Service

Office Assistant

Customer Service Representative

Minimum ? 12th

Certified training for Customer Relationship Executive (programme aligned to ASC/Q 1106 released by Automotive Skills Development Council)

Not applicable

The tasks a Customer Relationship Executive is expected to perform include:

Generating sales leads and passing the lead to the sales team

Resolving customer queries

Maintaining contract renewal records

Managing customer relationships

Managing client feedback and comments

Communicating client requirements to the operations department

Arranging for vehicle pick-up and drop-off to the workstation

Assisting in organizing client promotional events

Collecting payments

Proficiency in Ms Office and Ms Excel

Ability to handle and resolve customer queries

Basic knowledge of the technical aspects of all vehicles

Familiarity with the complete business cycle of sales

Knowledge of software used for billing, financing, etc.

Knowledge of how to make Power

Point presentations

Proficiency in generating sales leads and passing the same to the sales team

On-the-job training Graduate Degree/Diploma in any discipline

Good communication and interpersonal skills

Pleasing personality

Patient Good listener Customer-centric attitude

It is a desk job

Need not handle a team

Local travelling is not a part of this job role

Part-time work and contractual jobs are available in some cities

Work from home option is not available

Working hours

Working is 9 hours every day for 6 days a week

Shift system may or may not be involved in this profile

Is the job suitable for a candidate with special needs?Yes

This job is not considered dangerous or hazardous

One may develop occupational hazards like neck and back pain and eye strain

For freshers ? INR6,500 toINR10,000 per month

For candidates with 1-2 years of experience ? INR10,000 to INR20,000 per month

(These figures are indicative and subject to change)

Growth Estimates of Automotive Industry in India

The cumulative foreign direct investment (FDI) inflow into the Indian automobile industry during the period April 2000 ? August 2014 was recorded at USD 10,119.68 million, as per data from the Department of Industrial Policy and Promotion (DIPP). Data from the industry body, Society of Indian Automobile Manufacturers (SIAM), showed that 137,873 passenger cars were sold in July 2014 compared to 131,257 units during the corresponding month of 2013. Among the auto makers, Maruti Suzuki, Hyundai Motor India, and Honda Cars India emerged the top three gainers with sales growth of 15.45 per cent, 12 per cent, and 11 per cent, respectively. The three-wheeler segment posted a 24 per cent growth to 51,461 units on the back of increased demands from the urban market. Total sales across different vehicle segments grew 12 per cent year on year (YOY) to 1,586,123 units. Scooter sales have jumped by 29 per cent in the ongoing fiscal, and now form 27 per cent of the total two-wheeler market from just 8 per cent a decade back. The ever-rising demand for scooters, which has far outstripped supply, has prompted Honda to set up its first dedicated scooter plant in Ahmadabad. Tractor sales in the country are expected to grow at a compound annual growth rate (CAGR) of 8?9 per cent in the next five years making India a high-potential market for many international brands.1

Customer Relationship Executive is a vital position in office administration of all types of companies, especially in the automotive industry. Since 2015 is the year of many new launches and additional sales of more vehicles, office work will increase, therefore increasing the demand for this profile.

Service repair garages Motor vehicle parts and dealers Mechanical assembly plant Transport and rental companies Big organizations that maintain their own vehicles

Cities across India