Sector
IT-ITES
Keyword

Call Centre Information Clerk

Customer Care Executive

The tasks a Call Centre Operator is expected to perform include:

Receiving telephone calls from potential clients and existing customers regarding the products and services offered by an organization

Answering incoming telephone calls from existing or prospective customers

Interviewing caller to establish the nature of any complaint or the requirements of the client

Proficient in informing customers about any immediate action to be taken

Adept with advising on services available and selling additional products or services

Proficient in maintaining details of calls received, the action taken as a result of a call and updating customer records as required

Well-versed with arranging for field staff to visit the caller if further assistance is required

Will be updated

Good verbal and written communication skills

Marketing skills

Listening skills

Persuasive skills

Interaction skills

Problem solving skills

Positive attitude

Management skills

It is a desk job

May need to handle a team

Local travelling is not a part of this job role

Part-time work and contractual jobs maybe available

Work from home option is not available

Working hours

Companies usually work for 6 days a week for 8 hours everyday. This may vary from company to company

Shift system may predominantly not be available

Is the job suitable for a candidate with special needs?Maybe

The job is not listed as hazardous or dangerous under The Factories Act, 1948 (section 87)

Health hazards include working in front of computer for long hours, working in night shifts, etc.

Occupational hazards include strain on eyes, headache, mental stress, hearing loss, overexertion, sleep deprivation, etc.

For freshers - INR 6,500 to INR 10,000 per month

For candidates with 2-3 years of experience or more - INR 10,000 to INR 15,000 per month

(These figures are indicative and subject to change)

Current Trends of IT & ITeS Sector in India

In 2012, the Indian IT & ITeS sector crossed the US$100 billion milestone; it grew by almost 1,000 times in the last two decades on the basis of cost arbitration, skill availability and government support. The sector is estimated to grow at an 11.5 percent CAGR over 2008-2013 to reach US$108.4 billion. The IT & ITeS industry is expected to reach US$300 billion by 2020 driven by rising demand in domestic market, along with increasing IT Services exports. The CAGR for 2013-2020 is estimated to be 16 percent.

In the IT Exports segment, a large portion of the workforce is currently engineers and MCAs over 80%. The proportion of graduates of science and other streams engaged in software development is expected to show significant increase from about 5% to 10% currently to about 15% to 20%.The Indian IT and ITES Industry would record about US $ 220 billion in exports and US $ 60 billion domestically by 2022, totaling to about US $ 260 billion growing at a CAGR of 12.8%.

The sector provides indirect employment to about 9.5 million people. The sector is expected to employ about 5.1 million professionals directly in FY22 and exports are likely to continue to dominate. This would definitely lead to an increase in employment opportunities of Call Centre Operator across towns and cities in India.

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