United States
Sector
Keyword
Customer Service Executive
Customer Service Assistant
Front Desk Assistant
Front Desk Executive
Front Desk Receptionist
Minimum Preferably 12th standard pass
Certified training for Customer Service Executive (Meet and Greet) (programme aligned to THC/Q0101 released by Tourism and Hospitality Indian Skill Council)
Not applicable
The tasks a Customer Service Executive (Meet and Greet) is expected to perform include:Meeting and greeting the customers at a designated place
Transferring them to the required destination
Developing and maintaining positive relationship
Resolving any queries/problems
Planning and preparing for meeting the customers at the designated place
Assisting the customers at arrival and departure points
Assisting the customers with check-in and check-out procedures
Knowledge of different types of accommodation available like car, train, etc.Well-versed with local maps and routes
Proficient in establishing working relationships with colleagues and other internal customers
Knowledge of different kinds of travel agencies
Proficient in escalation matrix for resolving emergency situations for customers
Well-versed with different airline codes and airports
Knowledge of transfer list and their importance
Proficient in handling flight delays both inbound and outbound, lost luggage, overbooking on flights and accommodation, illness, drunken passengers, lost passengers, missed flights, etc.Knowledge of resolving conflicts and whom to escalate the unresolved issues to
Proficient in advising the customer of the travel itinerary, accommodation details for inbound customer and relevant contact details, wherever appropriate
Not applicable
Physically fit
Good moral character
Excellent communication skills
Service-oriented Good behavioural and interpersonal skills
Teamwork
It needs one to be on their toes
Work from home option is not available
Part-time work and contractual jobs maybe available
Travelling is part of the job
May need to handle a team
Working hours
Working hours are 9/10 hours everyday for 6 days a week. This may vary from company to company
Overtime is common
Shift system maybe applicable
Is the job suitable for a candidate with special needs?No
This job is not considered hazardous or dangerous
Occupational hazards include overexertion, body pain, fatigue, etc.
For freshers - INR 8,000 to INR 10,000 per month For candidates with 2-3 years of experience or more - INR 25,000 to INR 30,000 per month (These figures are indicative and subject to change)
Overview of Tourism & Hospitality Sector in India
The Travel & Tourism industry in India accounted for approximately 6% of GDP and 30.5 million jobs (including direct and indirect). The size of the Tourism industry is expected to grow from 4,413 billion currently to about 21,011 billion by 2022, growing at a CAGR of 13%.
The rapidly increasing purchasing power of the middle class, better road connectivity and evolving lifestyle have contributed to the growth of Travel & Tourism in India. Currently Travel & Tourism, being employment intensive, provides employment to approximately 31 million (both direct & indirect) people throughout the country and is one of the largest employers in the country. This number is expected to rise to over 40 million by 2019 and over 43 million by 2022.
Front desk staff accounts for 8% of total employees recruited in this industry. The employment in the hotel category (excluding motels along the highway) is forecasted to increase to over 1.9 million in 2012, 2.9 million by 2018 and 4 million in 2022. This will create an incremental employment opportunity of 27,000 employees for Front Desk Assistants/Customer Service Executive by 2022.
Hotels and motels across India
Travel agencies across India
Restaurants across India
Cruise liners
Town and cities across India
Will be updated
India Tourism Development Corporation Ltd
Indian Institute of Tourism and Travel Management
University Institute of Hotel Management & Tourism
Amity Institute of Travel & Tourism
School of Tourism & Hospitality Services Management
Thomas Cook Centre of Learning