Customer Service Executive

Customer Service Assistant

Front Desk Assistant

Front Desk Executive

Front Desk Receptionist

Minimum Preferably 12th standard pass

Certified training for Customer Service Executive (Meet and Greet) (programme aligned to THC/Q0101 released by Tourism and Hospitality Indian Skill Council)

Not applicable

The tasks a Customer Service Executive (Meet and Greet) is expected to perform include:Meeting and greeting the customers at a designated place

Transferring them to the required destination

Developing and maintaining positive relationship

Resolving any queries/problems

Planning and preparing for meeting the customers at the designated place

Assisting the customers at arrival and departure points

Assisting the customers with check-in and check-out procedures

Knowledge of different types of accommodation available like car, train, etc.Well-versed with local maps and routes

Proficient in establishing working relationships with colleagues and other internal customers

Knowledge of different kinds of travel agencies

Proficient in escalation matrix for resolving emergency situations for customers

Well-versed with different airline codes and airports

Knowledge of transfer list and their importance

Proficient in handling flight delays both inbound and outbound, lost luggage, overbooking on flights and accommodation, illness, drunken passengers, lost passengers, missed flights, etc.Knowledge of resolving conflicts and whom to escalate the unresolved issues to

Proficient in advising the customer of the travel itinerary, accommodation details for inbound customer and relevant contact details, wherever appropriate

Not applicable

Physically fit

Good moral character

Excellent communication skills

Service-oriented Good behavioural and interpersonal skills


It needs one to be on their toes

Work from home option is not available

Part-time work and contractual jobs maybe available

Travelling is part of the job

May need to handle a team

Working hours

Working hours are 9/10 hours everyday for 6 days a week. This may vary from company to company

Overtime is common

Shift system maybe applicable

Is the job suitable for a candidate with special needs?No

This job is not considered hazardous or dangerous

Occupational hazards include overexertion, body pain, fatigue, etc.

For freshers - INR 8,000 to INR 10,000 per month For candidates with 2-3 years of experience or more - INR 25,000 to INR 30,000 per month (These figures are indicative and subject to change)

Overview of Tourism & Hospitality Sector in India

The Travel & Tourism industry in India accounted for approximately 6% of GDP and 30.5 million jobs (including direct and indirect). The size of the Tourism industry is expected to grow from 4,413 billion currently to about 21,011 billion by 2022, growing at a CAGR of 13%.

The rapidly increasing purchasing power of the middle class, better road connectivity and evolving lifestyle have contributed to the growth of Travel & Tourism in India. Currently Travel & Tourism, being employment intensive, provides employment to approximately 31 million (both direct & indirect) people throughout the country and is one of the largest employers in the country. This number is expected to rise to over 40 million by 2019 and over 43 million by 2022.

Front desk staff accounts for 8% of total employees recruited in this industry. The employment in the hotel category (excluding motels along the highway) is forecasted to increase to over 1.9 million in 2012, 2.9 million by 2018 and 4 million in 2022. This will create an incremental employment opportunity of 27,000 employees for Front Desk Assistants/Customer Service Executive by 2022.

Hotels and motels across India

Travel agencies across India

Restaurants across India

Cruise liners

Town and cities across India

Will be updated

India Tourism Development Corporation Ltd

Indian Institute of Tourism and Travel Management

University Institute of Hotel Management & Tourism

Amity Institute of Travel & Tourism

School of Tourism & Hospitality Services Management

Thomas Cook Centre of Learning