Sector
Telecom
Keyword

Telephone Operator

Switchboard Operator

Telephone Receptionist

Telephone Executive

Preferably 12th standard pass

Freshers may apply

The tasks a Telephone Operator, Trunk is expected to perform include:

Controlling and operating telephone switchboard for connecting and putting subscriber through long distance (trunk) calls

Making a note of numbers that called and calls were made to, name of station and various other details in a trunk call ticket book

Repeating particulars booked for corroboration by caller

Arranging calls in order of priority, booking time and station wise

Inserting answering or calling plug in switchboard to obtain required station

Transmitting calls to the next stage(telephone exchange) when caller and called are not on direct line or booking calls with distant-end operator

Ringing calling numbers,putting through calls when turn comes, punching trunk call tickets by calculagraph and starts telephone metre for recording time

Watching the timing lamp indication and informing the subscriber on expiry unit and extending time if desired by caller

Allowing extension of time in higher priority calls and also in other calls if traffic permits

Informing improper functioning of circuits or other operational systems to the monitor

Knowledge of operating telephones and switchboard used in trunk calls

Knowledge of the system and procedure of trunk calls Expertise in handling, forwarding, booking and connecting calls

Knowledge of calling plugs, calculagraph and telephonemeter Knowledge of the timing and extension time required for a particular call

Knowledge of on local, P.B.X. and special services Knowledge of trunk information services, giving telephone numbers and rates of various places and calculating charges for calls

Good communication skills

Planning and organising skills

Customer orientation

Attention to detail

Time management skills

Patience

It is a desk job The role does not involve team handling

Traveling is not required on the job

Part-time work is available

Work from home option is not available

Working hours

Work is for 5 days a week and minimum 8/9 hours every day

It involves working in shifts including nights

Is the job suitable for a candidate with special needs?This job is suitable for candidates with One Leg (OL), without Both Legs (BL), One Arm (OA), candidates who are blind (B) and with low vision (LV)

This job is not considered hazardous or dangerous as per The Factories Act, 1948 (section 87)

For Freshers -INR5,000 toINR8,000 per month

For candidates with 1 to 5 yearsexperience ?INR8,000 toINR15,000 per month

For candidates with over 5 yearsexperience ?INR15,000 toINR30,000 and above per month

(These figures are indicative and subject to change)

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Increase in Human Resource requirement in Telecommunications

The sector currently employs over 2.08 million employees and is slated to employ more than 4.16 million employees by 2022. This implies additional creation of ~2.1 million jobs in the nine-year period. The period 2013?17 will see a marginally higher growth in employment vis-a-vis 2017?22 due to expected changes in infrastructure integration and shared services along with increasing share of organized retail leading to higher productivity levels of workforce.

Indian Telecom Industry Trend

Indian Telecom industry has emerged as one of the greatest economic success stories by becoming the 2nd largest and fastest growing market, registering a consistent overall growth rate of more than 35% over the past decade (subscribers).

Further, the annual mobile handset sales are expected to cross 200 million units mark this year and India is fast becoming a manufacturing hub for Telecom infrastructure equipment.

With m-governance, m-commerce, m-education, m-health, online shopping, m-gaming, m2m communications & many such new innovations, Telecom industry is set to increasingly permeate the lives of Indians in the coming years. This dynamic sector employs close to 2.8 million people directly and almost another 7 million indirectly, making it one of the largest employment generating sectors in the country. Given these factors, it will increase job opportunities for Telephone Operator, Trunk.

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Telephone companies

Telephone exchanges

Telephone authorities

Large companies dealing with business over the phones

ITES companies

Across India

Will be updated

Various Institutes across the country offer short and long term courses for Telephone Operators