Loan Recovery Agent

Debt Collection

Debt Recovery Agent

Debt Litigation

Minimum ? 12th

Certified training for Debt Recovery Agent (programme aligned to BSC/Q 0701 released by BFSI Sector Skill Council of India)

Previous work experience in the BPO/call centre industry

The tasks a Debt Recovery Agent is expected to perform include: Making calls or visiting debtors to collect payments of past due bills

Providing debtors with every important detail of their loans? terms and conditions

Negotiating for repayment deadlines and restructuring of loan schedule

Collecting late fees

Drafting reports and files for accounting purposes

Knowledge of loan products and credit cards Knowledge of basic Know Your Client (KYC) norms like address, contact, PAN card details etc.Proficiency in making calls to debtors for collection Knowledge of banking trends regarding credit products

Knowledge of rules and regulations regarding retail banking and e-banking

Proficiency in performing due diligence on the account

Proficiency in maintaining Management Information System (MIS) of non-payment accounts

Knowledge of non-payment account norms and consequences of non-payment

Knowledge of basic accounting and financial concepts such as interest rates, profit/loss etc.Knowledge of repossession of assets through legal procedures

Training offered by respective organizations that are recognized by the Indian Institute of Banking & Finance (IIBF) (under the RBI&IBA) Bachelor?s Degree

Good interpersonal skills

Problem solving skills

Decision-making skills

Good oral communication Highly motivated and self-driven

Ability to think critically


Ability to multitask

It is not a desk job Work from home option is not available

Part-time option maybe available

Travelling is a part of the job

May need to handle a team Working hours

Companies usually work for 6 days a week and 9/10 hours everyday. This may vary from company to company Shift system is not available

Is the job suitable for a candidate with special needs?Yes

This job is not considered hazardous or dangerous

Occupational hazards may include backache, poor eyesight, stress etc.

For freshers ? INR 25,000 to INR 30,000 per monthFor candidates with more than 2 years? experience ? INR 35,000 to INR 40,000 per month (These figures are indicative and subject to change)

Overview of India?s BFSI Industry

The banking & financial system of the country plays a substantial role in promoting the long-term growth of the economy. The major segments of the industry are banking, insurance and mutual funds.

Based on the expected growth in the Banking and Financial Services Industry (BFSI), it is expected that about 8.4 million people would be employed in this industry. The incremental human resource requirement between 2008 and 2022 is expected to be about 4.2 million.

The majority of the incremental requirement is in the financial intermediary segment which is primarily driven by planned development, such as JnNURM, of cities and towns where the financial services penetration is low.

Banks Debt recovery agencies

Towns and cities across India

Will be updated

Indian Institute of Banking and Finance

Jindal Intellicom Limited

NIS Sparta

Will be updated