Automation Impact

High

Salary Level
Below Average
Title Job Zone Two: Some Preparation Needed
Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education These occupations usually require a high school diploma.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to 6.0)
  • Majority (48.15) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
  • Some (27.37) percent of respondents had :Some College Courses
  • Some (21.12) percent of respondents had :Bachelor's Degree

Interest Code : CE

  • Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension-The ability to read and understand information and ideas presented in writing.
  • Speech Recognition-The ability to identify and understand the speech of another person.
  • Speech Clarity-The ability to speak clearly so others can understand you.
  • Written Expression-The ability to communicate information and ideas in writing so others will understand.
  • Integrity-Job requires being honest and ethical.
  • Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
  • Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Independence-Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Analytical Thinking-Job requires analyzing information and using logic to address work-related issues and problems.

Top 3 Values

  • Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Achievement-Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking-Talking to others to convey information effectively.
  • Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
  • Persuasion-Persuading others to change their minds or behavior.
  • Writing-Communicating effectively in writing as appropriate for the needs of the audience.
  • Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
  • English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Economics and Accounting-Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Law and Government-Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Answer customer questions regarding problems with their accounts.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Receive payments and post amounts paid to customer accounts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Organizing, Planning, and Prioritizing Work-Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Resolving Conflicts and Negotiating with Others-Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Telephone-Mostly you have telephone conversations in this job
  • Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
  • Spend Time Sitting-Mostly this job requires sitting
  • Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
  • Letters and Memos-Mostly the job require written letters and memos
  • Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
  • Importance of Repeating Same Tasks-Repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
  • Deal With Unpleasant or Angry People-Frequently the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements
  • Accounting software e.g. ADP Drive DMS for Accounting
  • Customer relationship management CRM software e.g. ADS Advantage
  • Point of sale POS software e.g. Columbia Ultimate Remit
  • Customer relationship management CRM software e.g. Columbia Ultimate RPCS
  • Access software e.g. CU Connect processing software
  • Customer relationship management CRM software e.g. Data-Tel Ceasar
  • Categorization or classification software e.g. Diagnostic and procedural coding software
  • Document management software e.g. Document management system software
  • Medical software e.g. Healthcare common procedure coding system HCPCS
  • Time accounting software e.g. HMS
  • Special purpose telephones e.g.Amplified telephones
  • Autodialers
  • Notebook computers e.g.Laptop computers
  • Personal digital assistant PDAs or organizers e.g.Personal digital assistants PDA
  • Autodialers e.g.Predictive dialers
  • Scanners
Cluster

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Pathway

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