Helpdesk Executive, Service Desk Executive, Technology Support Executive, IT Support Executive, Helpdesk Coordinator

Minimum Preferably 12th standard pass

Certified training for Domestic IT Helpdesk Attendant (programme aligned to SSC/Q0110 released by IT-ITe


0-1 years of work experience/internship in a relevant area

The tasks a Domestic IT Helpdesk Attendant is expected to perform include:

Ensuring smooth running of computer systems

Ensuring users get maximum benefits

Installing and configuring computer hardware operating systems and applications

Monitoring and maintaining computer systems and networks

Taking staff/clients through a series of actions

Helping to set up systems or resolve issues

Troubleshooting system and network problems

Diagnosing and solving hardware/software faults

Knowledge of source and use coding standards, ticketing tools and utilities/tools

Strong and updated knowledge about technology trends and IT initiatives

Ability to use information technology effectively to input and/or extract data accurately

Knowledge to identify and refer anomalies in data

Good knowledge about how to store and retrieve information

Ability to understand objectives and work requirements

Proficiency in being up to date with changes, procedures and practices in the respective field

Training programs in customer orientation, dealing with difficult customers, telephone etiquettes etc.

Keen learner

Ability to multi-task

Effective communication skills

Flexibility and problem solving ability

Attention to detail

Ability to work independently

Motivated and energetic

It is a desk job

Work from home option maybe available

Part-time work and contractual jobs are available in some cities

Local travelling is not part of this job role

Need not handle a team Working hours

IT & ITES companies usually work for 5/6 days a week and 8/9 hours everyday. This may vary from company to company

Working in shiftsmaybe available

Being self-employed is also an option. In this case, the working hours and days will be flexible

Is the job suitable for a candidate with special needs?Maybe

This job is considered mildly hazardous or dangerous Occupational hazards include weight gain, hearing problem, headaches, body aches, eye strain, loss of concentration, loss of sleep and appetite, fatigue, weepy bouts etc.Health risks include exposure to demanding and strenuous routine, repetitive tasks, working in closed, dark, oppressive environments etc.

For freshers INR 5,000 to INR 6,000 per month

For candidates with 1/2 yearsexperience - INR 10,000 to INR 12,000 per month

For candidates with over 2 yearsexperience INR 17,000 to INR 19,000 per month

(These figures are indicative and subject to change)

Current Scenario and Growth of IT Services Sector in India

The IT services segment is the largest contributor to IT and ITES Industry, accounting for about 60% of industry revenues. India is one of the fastest-growing IT services markets in the world. It is also the world's largest sourcing destination,accounting for approximately 52 % of the US$ 124-130 billion market. The country's cost competitiveness in providing IT services continues to be its USP in the global sourcing market.

The major segments of the IT service sector are IT Consulting, Application Management, IS Outsourcing, Software development and support. The BFSI, telecom, retail, and manufacturing sectors account for a major portion of the IT Services revenues.

Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022. Out of which 3.6 million job opportunities will be in IT service sector.

In the IT Exports segment, a large portion of the workforce is currently engineers and MCAs over 80%. The proportion of graduates of science and other streams engaged in software development is expected to show significant increase from about 5% to 10% currently to about 15% to 20%.

Maximum number of job openings are available in IT & ITES companies across Tier 1 and Tier 2 cities.

Not Applicable

A GCS Group Venture - GCS Computer Tech Pvt Ltd, SCO 19, Sector 26, Madhya Marg, Chandigarh-160019, 0172-4353300,

AISECT, Head Office, Bhopal; AISECT Corporate Office, New Delhi, 1140526727,

Ants Consulting & Services Pvt Ltd, B2-1905, South City, Off Bannerghatta Road, Bangalore - 560076, +91-81230-17393 , +9180-2658-2817,

All India Management Association, 14, Institutional Area, Lodhi Road, New Delhi 110003, India, 011 - 24645100 / 011 24617354,

Britti Prosikshan Pvt Ltd, 128/18, Hazra Road, Kolkatta - 700 026,

Calance Software Pvt. Ltd, 201, Greenwood Plaza, Greenwood City, Sector-45, Gurgaon - 122002, Haryana, India, +91 124 4261025,

CAP Workforce Development Institute Pvt. Ltd., 101, Gowri Shankar Residency, 53&54, Kamalapuri Colony Phase-III, Hyderabad-500073, AP, India, 040 2354 1763, 040 23540019,