1330-Information and communications technology service managers

Job Title ( International classification ): 
Information and communications technology service managers
ISCO Code: 
Job Description: 
Information and communications technology service managers plan, direct, and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems.

Main Tasks include -

  • (a) consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs
  • (b) formulating and directing information and communication technology (ICT) strategies, policies and plans
  • (c) directing the selection and installation of ICT resources and the provision of user training
  • (d) directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines
  • (e) overseeing the security of ICT systems
  • (f) assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer- related workers
  • (g) evaluating the organization's technology use and needs and recommending improvements, such as hardware and software upgrades
  • (h) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
  • (i) establishing and directing operational and administrative procedures
  • (j) overseeing the selection, training and performance of staff
  • (k) representing the enterprise or organization at ICT related conventions, seminars and conferences.

Examples of the occupations classified here:
- Application development manager
- Chief information officer
- Data operations manager
- Data processing manager
- ICT development manager
- Information systems director
- Information technology manag