Automation Impact

High

Salary Level
Much Below Average
Title Job Zone Two: Some Preparation Needed
Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education These occupations usually require a high school diploma.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to 6.0)
  • Majority (70.32) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
  • Some (12.58) percent of respondents had :Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
  • Some (8.9) percent of respondents had :Associate's Degree (or other 2-year degree)

Interest Code : ECR

  • Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic-Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension-The ability to read and understand information and ideas presented in writing.
  • Near Vision-The ability to see details at close range (within a few feet of the observer).
  • Speech Recognition-The ability to identify and understand the speech of another person.
  • Speech Clarity-The ability to speak clearly so others can understand you.
  • Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
  • Integrity-Job requires being honest and ethical.
  • Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Initiative-Job requires a willingness to take on responsibilities and challenges.
  • Concern for Others-Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Top 3 Values

  • Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking-Talking to others to convey information effectively.
  • Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
  • Service Orientation-Actively looking for ways to help people.
  • Persuasion-Persuading others to change their minds or behavior.
  • Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
  • Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mechanical-Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock and place orders when requested items are out of stock.
  • Receive payment or obtain credit authorization.
  • Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
  • Prepare sales slips or sales contracts.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
  • Locate and label parts and maintain inventory of stock.
  • Mark and store parts in stockrooms according to prearranged systems.
  • Pick up and deliver parts.
  • Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Selling or Influencing Others-Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Performing for or Working Directly with the Public-Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Telephone-Mostly you have telephone conversations in this job
  • Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
  • Deal With External Customers-Important to work with external customers or the public in this job
  • Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
  • Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
  • Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
  • Freedom to Make Decisions-The job offers decision making freedom without supervision
  • Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
  • Document management software e.g. Adobe Systems Adobe Acrobat
  • Customer relationship management CRM software e.g. Customer information databases
  • Data base user interface and query software e.g. Data entry software
  • Inventory management software e.g. Inventory tracking software
  • Spreadsheet software e.g. Microsoft Excel
  • Office suite software e.g. Microsoft Office
  • Electronic mail software e.g. Microsoft Outlook
  • Presentation software e.g. Microsoft PowerPoint
  • Word processing software e.g. Microsoft Word
  • Enterprise resource planning ERP software e.g. SAP
  • Laser printers e.g.Computer laser printers
  • Digital cameras e.g.Digital still cameras
  • Cash registers e.g.Electronic cash registers
  • Notebook computers e.g.Laptop computers
  • Microfiche or microfilm viewers e.g.Microfiche viewing equipment
  • Special purpose telephones e.g.Multiline telephone systems
  • Personal computers
  • Tablet computers
  • Forklifts e.g.Warehouse forklifts
Job Family
Sales and Related
Industries
Retail Trade (68%)
Wholesale Trade (25%)
For more details on industries and there classification, refer here