Salary LevelBelow Average
|Title||Job Zone Two: Some Preparation Needed|
|Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Education||These occupations usually require a high school diploma.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to 6.0)|
- Majority (47.88) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (24.03) percent of respondents had :Some College Courses
- Some (15.8) percent of respondents had :Associate's Degree (or other 2-year degree)
Interest Code : CES
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension-The ability to read and understand information and ideas presented in writing.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Near Vision-The ability to see details at close range (within a few feet of the observer).
- Speech Clarity-The ability to speak clearly so others can understand you.
- Speech Recognition-The ability to identify and understand the speech of another person.
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
- Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Persistence-Job requires persistence in the face of obstacles.
- Initiative-Job requires a willingness to take on responsibilities and challenges.
- Concern for Others-Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Top 3 Values
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Working Conditions-Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- Speaking-Talking to others to convey information effectively.
- Service Orientation-Actively looking for ways to help people.
- Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Telecommunications-Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Receive and respond to customer complaints.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
- Prepare invoices, shipping documents, and contracts.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Compute total charges for merchandise or services and shipping charges.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Performing Administrative Activities-Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Monitor Processes, Materials, or Surroundings-Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
- Importance of Repeating Same Tasks-Repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
- Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Deal With External Customers-Important to work with external customers or the public in this job
- Deal With Unpleasant or Angry People-Frequently the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements
- Telephone-Mostly you have telephone conversations in this job
- Freedom to Make Decisions-The job offers decision making freedom without supervision
- Document management software e.g. Adobe Systems Adobe Acrobat
- Data base user interface and query software e.g. Automated manifest system software
- Office suite software e.g. Corel WordPerfect Office Suite
- Data base user interface and query software e.g. Data entry software
- Electronic mail software e.g. Email software
- Enterprise resource planning ERP software e.g. IBM Sterling Configure, Price, Quote
- Accounting software e.g. Intuit QuickBooks
- Data base user interface and query software e.g. Microsoft Access
- Spreadsheet software e.g. Microsoft Excel
- Office suite software e.g. Microsoft Office
- Package stops e.g.Belt diverters
- Belt conveyors e.g.Conveyer belts
- Photocopiers e.g.Copy machines
- Point of sale payment terminal e.g.Credit card authorization software
- Cash registers e.g.Electronic cash registers
- Laser fax machine e.g.Laser facsimile machines
- Special purpose telephones e.g.Multiline telephone systems
- Personal computers
- Printer calculator e.g.Printing calculators