|Title||Job Zone Four: Considerable Preparation Needed|
|Experience||A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.|
|Education||Most of these occupations require a four-year bachelor's degree, but some do not.|
|Job Training||Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.|
|Examples||Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents.|
|SVP Range||(7.0 to 8.0)|
- Majority (71.6) percent of respondents had : Bachelor's Degree
- Some (18.32) percent of respondents had :Less than a High School Diploma
- Some (5.89) percent of respondents had :Some College Courses
Interest Code : ECS
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension-The ability to read and understand information and ideas presented in writing.
- Written Expression-The ability to communicate information and ideas in writing so others will understand.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Recognition-The ability to identify and understand the speech of another person.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Persistence-Job requires persistence in the face of obstacles.
- Initiative-Job requires a willingness to take on responsibilities and challenges.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
- Adaptability/Flexibility-Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Top 3 Values
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Achievement-Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation-Actively looking for ways to help people.
- Speaking-Talking to others to convey information effectively.
- Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
- Management of Personnel Resources-Motivating, developing, and directing people as they work, identifying the best people for the job.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Personnel and Human Resources-Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- Manage and maintain temporary or permanent lodging facilities.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.
- Training and Teaching Others-Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Identifying Objects, Actions, and Events-Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Telephone-Mostly you have telephone conversations in this job
- Work With Work Group or Team-Important to work with others in a group or team in this job
- Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Electronic Mail-Mostly you use electronic mail in this job
- Impact of Decisions on Co-workers or Company Results-The decisions an employee makes impact the results of co-workers, clients or the company
- Coordinate or Lead Others-Important to coordinate or lead others in accomplishing work activities in this job
- Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
- Accounting software
- Facilities management software e.g. Anand Systems ASI FrontDesk
- Financial analysis software e.g. Delphi Technology
- Electronic mail software e.g. Email software
- Customer relationship management CRM software e.g. Enablez ResortSuite
- Point of sale POS software e.g. ePOS Business Solutions System 3 POS
- Facilities management software e.g. Execu/Tech Systems HOTEL Premium
- Web page creation and editing software e.g. Facebook
- Facilities management software e.g. GraceSoft Easy InnKeeping Suite
- Data base user interface and query software e.g. Microsoft Access
- Desktop calculator e.g.10-key calculators
- Cash registers
- Magnetic stripe readers and encoders e.g.Credit card processing machines
- Desktop computers
- Portable data input terminals e.g.Handheld computers
- Notebook computers e.g.Laptop computers
- Special purpose telephones e.g.Multi-line telephone systems
- Personal computers
- Premise branch exchange PBX systems e.g.Private automatic branch exchange PABX systems
- Voice mail systems
Accommodation and Food Services (55%)
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