|Title||Job Zone Two: Some Preparation Needed|
|Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Education||These occupations usually require a high school diploma.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to 6.0)|
- Majority (61.19) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (29.08) percent of respondents had :Associate's Degree (or other 2-year degree)
- Some (6.12) percent of respondents had :Bachelor's Degree
Interest Code : CE
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Written Comprehension-The ability to read and understand information and ideas presented in writing.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Near Vision-The ability to see details at close range (within a few feet of the observer).
- Speech Recognition-The ability to identify and understand the speech of another person.
- Speech Clarity-The ability to speak clearly so others can understand you.
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
- Integrity-Job requires being honest and ethical.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Initiative-Job requires a willingness to take on responsibilities and challenges.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Top 3 Values
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking-Talking to others to convey information effectively.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- Writing-Communicating effectively in writing as appropriate for the needs of the audience.
- Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making-Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Process and record new insurance policies and claims.
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
- Correspond with insured or agent to obtain information or inform them of account status or changes.
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
- Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.
- Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
- Collect initial premiums and issue receipts.
- Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Processing Information-Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
- Spend Time Sitting-Mostly this job requires sitting
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Telephone-Mostly you have telephone conversations in this job
- Electronic Mail-Mostly you use electronic mail in this job
- Letters and Memos-Mostly the job require written letters and memos
- Structured versus Unstructured Work-Job is structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals
- Work With Work Group or Team-Important to work with others in a group or team in this job
- Accounting software e.g. Account management software
- Data base user interface and query software e.g. Data entry software
- Medical software e.g. Healthcare common procedure coding system HCPCS
- Electronic mail software e.g. IBM Lotus Notes
- Financial analysis software e.g. Insurance rating software
- Document management software e.g. InSystems Calligo Enterprise
- Medical software e.g. Medical condition coding software
- Data base user interface and query software e.g. Microsoft Access
- Spreadsheet software e.g. Microsoft Excel
- Internet browser software e.g. Microsoft Internet Explorer
- Desktop calculator e.g.10-key calculators
- Desktop computers
- Dictation machines
- Personal computers