United States
Automation Impact
High
Salary Level
Much Below AverageTitle | Job Zone Two: Some Preparation Needed |
---|---|
Experience | Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
Education | These occupations usually require a high school diploma. |
Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
Examples | These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers. |
SVP Range | (4.0 to 6.0) |
- Majority (75.03) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (10.79) percent of respondents had :Some College Courses
- Some (6.17) percent of respondents had :Associate's Degree (or other 2-year degree)
Interest Code : CES
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition-The ability to identify and understand the speech of another person.
- Speech Clarity-The ability to speak clearly so others can understand you.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Near Vision-The ability to see details at close range (within a few feet of the observer).
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Concern for Others-Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity-Job requires being honest and ethical.
- Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Top 3 Values
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Speaking-Talking to others to convey information effectively.
- Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
- Service Orientation-Actively looking for ways to help people.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination-Adjusting actions in relation to others' actions.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Public Safety and Security-Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Review accounts and charges with guests during the check out process.
- Record guest comments or complaints, referring customers to managers as necessary.
- Compute bills, collect payments, and make change for guests.
- Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing for or Working Directly with the Public-Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Resolving Conflicts and Negotiating with Others-Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Telephone-Mostly you have telephone conversations in this job
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
- Deal With External Customers-Important to work with external customers or the public in this job
- Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
- Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Work With Work Group or Team-Important to work with others in a group or team in this job
- Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
- Facilities management software e.g. ASI FrontDesk
- Financial analysis software e.g. Delphi Technology
- Data base user interface and query software e.g. Incident tracking software
- Facilities management software e.g. InnQuest roomMaster
- Spreadsheet software e.g. Microsoft Excel
- Office suite software e.g. Microsoft Office
- Electronic mail software e.g. Microsoft Outlook
- Presentation software e.g. Microsoft PowerPoint
- Desktop publishing software e.g. Microsoft Publisher
- Word processing software e.g. Microsoft Word
- Automatic call distributor ACD e.g.Automated call distributors ACD
- Automated attendant systems e.g.Automated telephone answering systems
- Centrex phone console e.g.Centrex phone consoles
- Music or message on hold player e.g.On hold players
- Personal computers
- Premise branch exchange PBX systems e.g.Private automatic branch exchange PABX systems
- Pressure or steam cleaners e.g.Steam cleaning equipment
- Standalone telephone caller identification e.g.Telephone call identification systems
- Vacuum cleaners
- Voice mail systems
Job Family
Sub Family
Industries
Accommodation and Food Services (95%)
For more details on industries and there classification, refer here
For more details on industries and there classification, refer here