|Title||Job Zone Three: Medium Preparation Needed|
|Experience||Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.|
|Education||Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.|
|Job Training||Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.|
|Examples||These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents.|
|SVP Range||(6.0 to 7.0)|
- Majority (45.22) percent of respondents had : Bachelor's Degree
- Some (23.18) percent of respondents had :High School Diploma (or GED or High School Equivalence Certificate)
- Some (20.03) percent of respondents had :Some College Courses
Interest Code : ECS
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension-The ability to read and understand information and ideas presented in writing.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Written Expression-The ability to communicate information and ideas in writing so others will understand.
- Speech Recognition-The ability to identify and understand the speech of another person.
- Speech Clarity-The ability to speak clearly so others can understand you.
- Integrity-Job requires being honest and ethical.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Leadership-Job requires a willingness to lead, take charge, and offer opinions and direction.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
Top 3 Values
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking-Talking to others to convey information effectively.
- Monitoring-Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
- Coordination-Adjusting actions in relation to others' actions.
- Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Personnel and Human Resources-Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Develop work schedules according to budgets and workloads.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.
- Processing Information-Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzing Data or Information-Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Telephone-Mostly you have telephone conversations in this job
- Electronic Mail-Mostly you use electronic mail in this job
- Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Work With Work Group or Team-Important to work with others in a group or team in this job
- Structured versus Unstructured Work-Job is structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals
- Freedom to Make Decisions-The job offers decision making freedom without supervision
- Deal With External Customers-Important to work with external customers or the public in this job
- Document management software e.g. Adobe Systems Adobe Acrobat
- Human resources software e.g. ADP Workforce Now
- Operating system software e.g. Apple macOS
- Customer relationship management CRM software e.g. Blackbaud The Raiser's Edge
- Data base user interface and query software e.g. Blackboard
- Accounting software e.g. Bookkeeping software
- Access software e.g. Citrix
- Project management software e.g. Contract management software
- Data base user interface and query software e.g. Data entry software
- Financial analysis software e.g. Delphi Technology
- Desktop calculator e.g.10-key calculators
- Scanners e.g.Computer data input scanners
- Laser printers e.g.Computer laser printers
- Desktop computers
- Notebook computers e.g.Laptop computers
- Laser fax machine e.g.Laser facsimile machines
- Liquid crystal display projector e.g.Liquid crystal display LCD projectors
- Special purpose telephones e.g.Multi-line telephone systems
- Personal computers