|Title||Job Zone Two: Some Preparation Needed|
|Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Education||These occupations usually require a high school diploma.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to 6.0)|
- Majority (72.26) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (10.53) percent of respondents had :Some College Courses
- Some (7.83) percent of respondents had :Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Interest Code : EC
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Inductive Reasoning-The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Near Vision-The ability to see details at close range (within a few feet of the observer).
- Deductive Reasoning-The ability to apply general rules to specific problems to produce answers that make sense.
- Integrity-Job requires being honest and ethical.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
- Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Top 3 Values
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions-Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
- Monitoring-Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking-Talking to others to convey information effectively.
- Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Coordination-Adjusting actions in relation to others' actions.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Personnel and Human Resources-Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Greet customers and ask about the quality of service they are receiving.
- Perform paperwork required for monetary transactions.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Resolve customer or employee complaints.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Establish and maintain banks and table limits for each game.
- Record, issue receipts for, and pay off bets.
- Performing for or Working Directly with the Public-Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Resolving Conflicts and Negotiating with Others-Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Training and Teaching Others-Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
- Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
- Deal With External Customers-Important to work with external customers or the public in this job
- Frequency of Conflict Situations-Frequent conflict situations the employee has to face in this job
- Work With Work Group or Team-Important to work with others in a group or team in this job
- Freedom to Make Decisions-The job offers decision making freedom without supervision
- Office suite software e.g. Corel WordPerfect
- Data base user interface and query software e.g. Data entry software
- Spreadsheet software e.g. Microsoft Excel
- Office suite software e.g. Microsoft Office
- Electronic mail software e.g. Microsoft Outlook
- Word processing software e.g. Microsoft Word
- Desktop calculator e.g.10-key calculators
- Desktop computers
- Notebook computers e.g.Laptop computers
- Personal computers
- Alarm systems e.g.Security alarm systems
- Two way radios