Salary LevelMuch Below Average
|Title||Job Zone Two: Some Preparation Needed|
|Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Education||These occupations usually require a high school diploma.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to 6.0)|
- Majority (43.58) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (37.36) percent of respondents had :Less than a High School Diploma
- Some (9.69) percent of respondents had :Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Interest Code : ECR
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic-Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Deductive Reasoning-The ability to apply general rules to specific problems to produce answers that make sense.
- Speech Recognition-The ability to identify and understand the speech of another person.
- Speech Clarity-The ability to speak clearly so others can understand you.
- Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Leadership-Job requires a willingness to lead, take charge, and offer opinions and direction.
- Integrity-Job requires being honest and ethical.
Top 3 Values
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Speaking-Talking to others to convey information effectively.
- Monitoring-Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Coordination-Adjusting actions in relation to others' actions.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation-Actively looking for ways to help people.
- Instructing-Teaching others how to do something.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Food Production-Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Production and Processing-Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Personnel and Human Resources-Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Resolve customer complaints regarding food service.
- Compile and balance cash receipts at the end of the day or shift.
- Present bills and accept payments.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Supervise and participate in kitchen and dining area cleaning activities.
- Greet and seat guests, and present menus and wine lists.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Training and Teaching Others-Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.
- Guiding, Directing, and Motivating Subordinates-Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifying Objects, Actions, and Events-Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Coordinating the Work and Activities of Others-Getting members of a group to work together to accomplish tasks.
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
- Work With Work Group or Team-Important to work with others in a group or team in this job
- Spend Time Standing-Mostly this job requires standing
- Coordinate or Lead Others-Important to coordinate or lead others in accomplishing work activities in this job
- Telephone-Mostly you have telephone conversations in this job
- Physical Proximity-Mostly this job require the worker to perform job tasks in close physical proximity to other people
- Deal With External Customers-Important to work with external customers or the public in this job
- Human resources software e.g. ADP Workforce Now
- Data base user interface and query software e.g. CaterPro
- Inventory management software e.g. CBORD Group Menu Management System
- Accounting software e.g. Compeat Restaurant Accounting Systems
- Point of sale POS software e.g. Compris Advanced Manager's Workstation
- Accounting software e.g. CostGuard
- Data base user interface and query software e.g. Data entry software
- Financial analysis software e.g. Delphi Technology
- Communications server software e.g. IBM Domino
- Point of sale POS software e.g. Intuit QuickBooks Point of Sale
- Bar code reader equipment e.g.Barcode scanners
- Point of sale payment terminal e.g.Card readers
- Cash registers
- Magnetic stripe readers and encoders e.g.Credit card processing machines
- Desktop computers
- Bar code reader equipment e.g.Linear imaging scanners
- Bar code reader equipment e.g.Long range charged coupled device CCD barcode scanners
- Notebook computers
- Point of sale POS receipt printers e.g.Point of sale POS printers
- Point of sale POS terminal e.g.Point of sale POS terminals
Accommodation and Food Services (76%)
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