6552- Other customer and information services representatives
Other customer and information services representatives
This unit group includes customer and information services representatives who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.
The following is a summary of main duties for some occupations in this unit group:
Customer service representatives in retail establishments
Answer, in person or on the phone, enquiries from customers
Investigate complaints regarding the establishment's goods, services and policies
Arrange for refunds, exchange and credit for returned merchandise
Receive account payments
Receive credit and employment applications.
Contact centre agents
Take customer orders for goods or services
Promote goods or services
Respond to enquiries and emergencies
Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar companies
Explain the type and cost of services offered
Provide information about claims or accounts
Update accounts, initiate billing and process claim payments, and receive payment for services.
Information services representatives
Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Completion of secondary school is usually required.
Completion of some college or other post-secondary programs may be required.
Clerical or sales experience may be required.
Progression to supervisory positions is possible with experience.
Customer and information services supervisors (6314)
Customer service representatives in banks and other financial institutions (in 6551 Customer services representatives - financial institutions)
Retail salespersons (6421)
Ticket and information clerks (except airline) (in 6524 Ground and water transport ticket agents, cargo service representatives and related clerks)
Airline ticket and service agents (6523)
Similar O*NET Careers (USA) :
Source Of Info:
National Occupation Classification, (2011)
Statistics Canada and Human Resources and Skills Development Canada,
Catalogue no. 12-583-X