Customer and Personal Service

"Your most unhappy customers are your greatest source of learning."

- Bill Gates

With the budding competitive enterprises across the globe, the need for better interaction between the customer and the respective company is increasing to head forward in the league. This knowledge area is spread over customer relations and personal service. Customer Service creates one-to-one relations to satiate and satisfy the customer queries and thus promoting business success. And when done right, it brings about a personal touch in the corporate sector and increases the brand loyalty. This subject has earned all the more relevance in this era of globalization by bringing the market to the customer’s living room. To retain steady position in the huge market is very important. 

The other aspect is consumer services. This includes all professionals who provide any sort of service to end customers. 

Customer and Personal Service cannot be precisely studied as a degree subject. Since the field includes a whole gamut of careers, there are various courses that people can pursue towards specific occupations.

Career Options in Customer and Personal Service 

With the ever expanding markets popping up every now and then, the need for fellow customer service providers is all ascending. The knowledge area of Customer and Personal Service provides a plethora of careers. Sketching out five most demanding careers in this area of interest:

• Flight Attendant: This job tops the list of careers regarding the Customer and Personal Service field. A candidate applying for this post needs to keep in mind and in action a basket of qualities. Likewise, the job expects refined communication skills, being patient and handling all customer related issues with a smile. Being one of the most wanted jobs all across the globe, the job in turn also helps in broadening your pocket capacity.

• Hearing Aid Specialists:Hearing aids stand out to be one of the grand innovations in the health sector. The job seekers in this field have to be doubly sure of their medical service as well as their smooth interaction with their fellow clients. From convincing clients to buy their machines to even reassuring them to visit again, the job applicants need to develop their managerial skills very well. 

• Nuclear Medicine Technologists: While keeping in mind the varied technicalities regarding the usage of radiopharmaceuticals, a Nuclear medicine technologist is also expected to have in depth knowledge in communicating with his fellow customers. He should be well prepared to be able to engage his customers such that he can assess them properly by understanding their problems. In addition to critically analyzing the problems, he should also be capable enough convey the solution to the customers.

• Food Service Managers: Apart from handling the varied types of accounting and analytical software, the food service managers have to be equally adept in providing good customer service. By patiently listening to the grievances of the customers and managing smooth coordination between the customers and the restaurants, the Customer and Personal service would be well taken care of.

• Fitness trainers and instructors: A fitness trainer needs to establish good interpersonal relations and develop spotless communication skills apart from being just fit. The trainers ought to be well updated with the latest fitness regimes and should also develop the skills to serve the same to his customers.

Other than these above mentioned versatile jobs, there are many more career prospects regarding this subject. Like 

Salon Manager

Hotel Services Supervisor

Nuclear Medicine Technologists

Courses in Customer and Personal Service

• BBA/BMS/BBS - These programs offer theoretical and practical knowledge to students interested in the fields of commerce, business, and administration.

• The Bachelor of Science in Tourism Management (BSTM):(BSTM) or Flight Attendant Course is a four-year degree program for those interested in working in the tourism and event management industries. 

• BPT - Bachelor of Physio / Physical Therapy: It’s a 4-year undergraduate degree course that can be pursued after class 12th. Candidates will receive training to treat muscle spasms and injuries as part of the program. The Bachelor of Physiotherapy program frequently explores various facets of human anatomy in order to provide students with a thorough understanding of the species.